To be completely fair, I will start with the negatives: The the hotel is in the area described by Orbitz as 'Union Square/Knob Hill' and better described as 'Tenderloin' - a more deprived area. The hotel gardens could do with a slight make-over so the art sculptures don't look like discarded scrap. Some guests can be a little inconsiderate and... more

Noisy experience. Uncomfortable beds. Our room did indeed have small roaches. Bar was never open during our three-night stay. Constant noise from pool, no matter how hard they try to keep it quiet after 10 p.m. Wireless connectivity did not work at all; we were told it was our computer's problem. Turns out it was their router the entire stay.... more

This was a very fun hotel with a great bar and pool. All of the rooms faced onto the pool courtyard. We walked down to dinner at Farmer Brown's (great mint juleps), but if you're worried about the neighborhood you can always cab it. It was also a short walk to the Civic Center area. more

The Phoenix is a really awesome hotel! The rooms are super clean and the whole staff's service is really amazing. They really treat you like you are special. The location is great, right in the center of everything so you can get around really easily. Its a really cool vibe and a lot of rockers have stayed there so it... more

We recently stayed at the Phoenix Hotel and enjoyed the property very much. It's in a grittier part of town but that did not bother us. We enjoyed some great food and evenings out in the Tenderloin. It was a little louder at night, but I had earplugs! If you're looking for quiet, this isn't the place for you. The... more

When looking for a hotel in a city full of experiences like San Francisco, you want something that is going to be as memorable and special as the rest of your experience - the Phoenix Hotel is this. On a recent trip I stayed here and then at another hotel near Union Square and there was no comparison. The Phoenix... more

I love the Phoenix. It's a unique hotel and the staff do everything they can to make your experience great. I was there with 14 clients in April and they were all very happy. The breakfast by the pool is nice, and the Bambuddah lounge is really happening. Can recommend it to anyone who's had enough of boring Hilton hotels... more

Headed to SF for a 40th Birthday Celebration - and wanted it to be a memorable trip - staying at the Phoenix Hotel - just added to the Uniqueness. We did make our reservations because of the recommendations on Trip Advisor - and we were not dissapointed. The staff at the Front Desk - were ALL amazing and very helpful.... more

First, The Phoenix has free parking - too rare in San Francisco, but adds value for the traveler! Second, as a member of their affinity club, "joie de vivre", I was emailed an offer of a great rate or $97US for a Superior King room. The room was fresh, clean and comfortable. They've done an excellent job with their upgrades... more