From the moment we checked in I was met by a very snippy young woman named Melanie. I had booked an Ocean front room- I was told that I DID NOT! Then she proceeded to say "Well, I can cancel your reservation right now if you like!" I could not believe what I heard!!! A THREAT!!! Asked for the manager,... more

This vacation was completely horrible!! The hotel staff first of all especially front desk and management are not helpful nor polite. I will never stay here again. We were locked out of our room for 3 hours and were not offered anything we sat in the hallway with our 3 children waiting for them to fix the door so we... more

In celebration of my man's birthday, I took him to VA Beach. After booking a reservation at the Holiday Inn Sunspree, I ran across the reviews on this site. I was especially worried about the bed bugs comment. I called the hotel to speak with Michael Yorglin(?), general manager of hotel. When he did not return my call, I reached... more

We just got back from a 3 night stay at this hotel. We had a suite in the south building (room 323) which had an amazing view, but was dirty and not worth the $300 a night price tag. The first problem we encountered was with the elevators... worst I've ever been in. They worked sporadically and had no air... more

My family stayed here for a family reunion. I was concerned about the reviews, but the opportunity to see family member not seen in quite awhile was more important. The hotel location is excellent with a beautiful clean beach. No seagulls, if you can believe it! The outdoor pool was beautiful, but get there early if you want a seat.... more

I just had a three-night stay, attending a group function. We had a block of rooms and some people stayed in suites. I realize that a hotel right on the beach is going to have housecleaning challenges, and the Sunspree also has two indoor pools, and people walking between the two, which adds a lot of water on the floors.... more

In past years, we've been to the beaches in North and South Carolina, so we thought we would give Virginia Beach a try this year. I went online and looked at the many hotels on the beach and choose SunSpree because of the pool pictures on their website. We had a variety of ages (9, 12, 40, 70). We stayed... more

I have to agree with the others who stayed during our same time frame -- this hotel has really gone downhill. This was our 7th or 8th stay with this site, and have always loved it. Great location, great value, etc. But this year, the stay was horrible. We had a two room suite in the South Building. The pull... more

My family of four has stayed at the Holiday Inn Sunspree Resort for over ten years, consecutively. Each year has been slightly less comfortable than before; however, this year we noticed a huge change. Everything from the service to the cleanliness was not up to par. As soon as we arrived we noticed many guests compaining about a towel shortage.... more