Have stayed in many St. Regis hotels in the US and abroad and this one is by far the worst. I am not sure how these hotels are managed but this one is dragging down an otherwise great hotel brand. My compliments: 1. very good club sandwich and tortilla soup My complaints: 1. 4-night minimum stay that I wasn't informed... more

We stayed at this hotel five years ago and thought it was a great hotel. For our return visit to Houston we had some reservations about staying here again because of some of the reviews on this site. In the end we forged ahead and came back to an old favorite and we were glad we did. Yes the hotel... more

I am a frequent guest of the St Regis. They really go out of their way to make everyone feel at home. I do agree with some of the other survey comments that the accomodations are beginning to wear a bit but still think that the service here tops all others in the Houston area. more

I stayed at the St. Regis for a business trip and have to say that Service was some of the most attentive I have encountered at a hotel in the US. I have to agree with other reviews that for a hotel to deserve the 5 diamond rating you also need to keep it in top shape. This is not... more

We stayed for two nights whilst visiting family over Easter. This hotel does not deserve to be in the St. Regis family. The first suite they tried to put us in smelled of mildew, the couches had stains on them, the lampshades had tears and there were holes in the carpeting. The second suite we viewed was better, although we... more

This hotel was recommended by a Houston friend. I didn't tell her how bad I thought it was. I wish I had read some of the reviews here first, but it was a last minute trip. I just read one review and have to agree: the carpets are a bit dirty, the room not fresh smelling (like smoke), mold on... more

Hotel is very attentitive with largerooms and first class service. The staff actually remebers your name and will drive you to the Gallaria if you ask. While I truly enjoyed my stay I feel it is inappropriate for a first class hotel to charge for internet service given the price of the rooms. Also for a first class hotel you... more

Recently stayed at hotel (Nov 30th) and received great service along with great room (Jr Suite). I was able to get a upgrade due to being a SPG Member. I was a little nervous after reading the reviews on T. Advisor as they were mixed. As it turned out the service, staff, and room was great. My only complaint was... more

I'm shocked to see the 'yuck' review. Our stay was exceptional. Our room was spacious and immaculate. Bedding was excellent and fully changed daily (or twice daily, when the turn-down service decided it needed refreshing). Staff was courteous and helpful. Concierge was extremely informative. Doormen were very prompt with the car. Everyone was friendly. Location is nice because it is... more