The worst check-in experience & largely due to a manager who wasn't even on the premises, & failed to exercise any professionalism, respect, or any customer service skills. He left the hotel to 1 employee to handle the check-in, take care of problems, answer calls, etc. - and she was not able to think on her feet, which can be... more

I have now stayed at this hotel twice. I forgot just how big the bathtub is! It is large enough to bath a horse! (Well, not quite that big, but you get the idea) I stayed in room 219, a suite, and the size of the room is enormous! Almost unnecessarily big. The hotel breakfast is nice, not too fancy,... more

We arrived late in the evening, tired after driving down from San Antonio. Check-in was fine. When we walked into the room we noticed a smell that we couldn't quite figure out. After a while, we realized it was some sort of carpet deodorizer which was so strong that my husband's sinuses clogged up & we could both taste the... more