I am a Hilton Honors member and this Embassy is definitely not up to Hilton standards. The service was very good, we used the hotel shuttle a few times and the front desk manager and shuttle driver were very nice and polite. Once we arrived at the Galleria, we tried to tip the driver and he declined saying he was... more

Before i even got to stay at his hotel, i've already experience the worst customer service. I was planning to stay for 7days due to a business trip but i had to cancell because of my trip . I did cancell before the 24hrs. and recieved my cancellation#. A week later the hotel charged my credit card! I called the... more

We recently took 45 clients to Dallas and stayed at this hotel because of its location and the standard amenities offered by Embassy Suites. It was a disaster, and wish we had chosen a different hotel. We found the staff extremely difficult to work with in setting up arrangements for meals and the meetings. In our opinion, customer service and... more

Reservation was made through my corporate travel website. I arrived late in the evening and it was nice to know my room was guaranteed. Had a room on the 6th floor (sign says floor reserved for Hilon Honors members), dunno if thats entirely true or not since I am a HH member. Walked into the room and there was a... more

I made reservations to this hotel on 7/15/07 for a four night stay starting November 16th, 2007. (confirmation Number 83470977) After finalizing my travel plans and buying airlione tickets I called the hotel directly to change my check in date to November 17th, 2007. This was done in September 2007. I also advised the staff that I would be a... more

This Embassy Suites location is in dire need of a renovation. The room I had was clean, but very worn. The TV's are at least 15 years old and there is no in room mini-bar. One of my biggest problems was that this is the first 'business' oriented hotel that I have stayed at with such a restrictive firewall policy... more

My wife and I stayed at the Embassy during Thanksgiving weekend. Our stay was everything you come to expect for an Embassy Suites. Clean, comfortable and affordable. The room was clean and everything worked Ok. The complimentary breakfast is a nice addition to the room rate. Alos, the complimentary parking may save you a few bucks compared to other hotels... more

My husband and I stayed here for our 1st anniversary. We thought it would be a nice place at a great price. Well, the room was nice.. but later that night when we wanted to go to sleep, there were kids running up and down in the halls and also teenagers standing around having screaming matches with each other. I... more

Standard easy Embassy Suites stay, but this one had perqs that put it over the top. For the price especially, I'd love to stay here in any city. First, everything looked recently updated. Clean lobby, clean rooms, clean dining area. Second, the swans in the lobby were so graceful and fun to watch. They were totally well behaved. Breakfast buffet... more