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Park Lane Hotel and Suites

12 Park Lane (formerly Residence Inn) Hilton Head, SC 29928
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday... 156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday). All rooms have full-size kitchen and high-speed wireless internet access more » « less
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed No Restaurant No Room Service Swimming Pool
Check Rates and Availability: $113 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 57 traveler reviews
  • What to Expect:
    • 3.5 based on 49 reviews Rooms
    • 4 based on 47 reviews Service
    • 3.5 based on 50 reviews Value
    • 3.5 based on 50 reviews Cleanliness

Reviews of Park Lane Hotel and Suites

( 11-20 of 57 )
Jul 8, 2008

We stayed at the Park Lane for 5 days and 4 nights. It was wonderful. We had a loft suite with a balcony. The room was comfortable for a family of 4 and he kid had private area to play. The upstairs was nice but alittle small. The beds were comfortable and it was nice having 2 TV's and 2... more

5 of 5 stars
charlotte nc
Jun 28, 2008

I recently spent 4 nights at Park Lane and was very pleased. The management and staff were very friendly and attentive. I had stayed at this hotel when it was a Residence Inn and was surprised to see all of the upgrades and plans for additional renovations. You get a lot of bang for your buck at this place! more

Management response from
SheilaBaxley, General Manager

Thank you so much for your comments. It is nice that you noticed the upgrades that we have completed since it was a Residence Inn Hotel. We will soon be starting on the remodeling of the rooms and I look forward to your return stay with us. Thank you for your continued patronage at our hotel. Please call me if...

Jun 26, 2008

Just returned from 4 night stay here. Upon check in we had a major problem because we reserved two rooms thru hotwire for 5 adults and 2 kids and the staff at park lane told us they had only king rooms left, called hotwire (paid $95 per night) and they took care of the problem. Room was very clean. Bed... more

Management response from
SheilaBaxley, General Manager

Thank you very much for sharing your comments about your stay. I am glad that you were able to enjoy all of our amenities on property. I noticed that you wish to stay closer to the beach next time. I was not sure if you are aware that we do have a complimentary beach shuttle from the hotel to the...

Jun 15, 2008

A great value overall. Clean room. Very helpful staff. The shuttle to the beach takes away the headache of parking. Shuttle driver a great guy who provided good restaurant tips. Pool area very nice even though it is in the process of being renovated. I don't understand the negative reviews. This hotel is an excellent place to stay at a... more

Management response from
SheilaBaxley, General Manager

Perry Ga, Thank you very much for your comments. I will make sure to share these with our hotel staff. I am glad that you enjoyed your stay with us and I hope you will come back to see us during your next trip to Hilton Head SC. Sincerely, Sheila Baxley General Manager

4 of 5 stars
charlotte, nc
Jun 9, 2008

I truly enjoyed my stay at Park Lane. The staff was very friendly and the customer service was great! Kudos to Courtney for helping me get to the hotel...my directions didn't work out!LOL The only problem I had were the bugs. The hotel is pretty close to the outdoors so I'm assuming that's the problem. There was bugs and leaves... more

Management response from
SheilaBaxley, General Manager

Dear Room 125, Thank you for your comments. I am glad that you enjoyed your stay with us. As luck would have it, we have had our extermination company spray the grounds surrounding the hotel as well as every single room just this week. As for large pots in the rooms, we do plan on adding a full set of...

4 of 5 stars
Upstate SC
Jun 9, 2008

We just spent a few days and nights at the Park Lane, and we were so pleased! I have to say, from reading some of the reviews, I almost canceled (bugs?? stained sheets??) but I am so glad that I did not! We had a lovely stay in a room that was very clean and comfortable. The bed was also... more

Management response from
SheilaBaxley, General Manager

Hi Linze, I am so glad to hear that you and your son enjoyed your stay with us. Thank you for giving us a chance! We would love to have you stay with us again and try our hot breakfast. Sincerely, Sheila Baxley General Manager

Jun 6, 2008

Our room was in terrible condition. The kitchen cabinets were falling apart. There were sharp, jagged edges everywhere. The side facing the dining room had actually collapsed. Like someone fell into it. The TV stand was a disaster. The supports holding up the drawers were both broken. Of course my 9 month old couldn't help trying to pull up on... more

Management response from
SheilaBaxley, General Manager

Thank you for bringing this to our attention. We will do our best to remedy the safety issues in the room immediately. We will be completing a full renovation of the guest rooms and corridors after the summer and we would love to have you contact us in hopes of giving us another try. Sincerely, Sheila K. Baxley CHA General...

Jun 4, 2008

after driving all night we arrived at the hotel around 1;30 pm to be greeted by the young gentleman behind the counter in the rudest way telling use we could not check in until 4pm,finally after 10 minutes of telling him we drove all night the other person behind the counter gave us are room,the next morning i came to... more

Management response from
SheilaBaxley, General Manager

I am so sorry that you experienced rudeness from one of my staff members. Your comments have been shared with the staff. I assure you that this person did not realize that he was being rude, however I know the guest is always right! Thank you for choosing to stay with us and I hope you will come back to...

4 of 5 stars
North Carolina
Jun 3, 2008

Before coming to Park Lane, I did read the reviews, which some were good and some were bad, but I decided to check it out anyway, which I'm glad we did! We really enjoyed our stay at Park Lane. The outside of the hotel looked good. The room was just right. Yes, it was a bit outdated but are we... more

Management response from
SheilaBaxley, General Manager

I appreciate your comments. Thank you so much for choosing to stay with us. Perhaps, next time you will get to enjoy our hot breakfast. As for the jacuzzi, it is cleaned every morning, but I will pass your comments along to our maintenance staff. I do apologize that houskeeping knocked on your door at 9am, but as in most...

Jun 1, 2008

HORRIBLE absolutely HORRIBLE I have stayed here in the past when it was a Residence Inn and it was not nearly as bad, and I know that they are doing remodeling but YUCK!!!!! 1) the roaches were all over the place!!!! they kept telling me that they were "palmetto bugs" but I DON'T CARE. They were huge and numerous and... more

Management response from
SheilaBaxley, General Manager

I am sorry that we were not able to meet your expectations. Ecolab is at our hotel once a month and we have no reports of roach activity in our hotel. Palmetto bugs can get into hotels if and when the hallway doors are left open or sliding glass doors to the room are left open. We are surrounded by...

Reviews of Park Lane Hotel and Suites

( 11-20 of 57 )
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Park Lane Hotel and Suites Address

12 Park Lane, (formerly Residence Inn), Hilton Head, SC 29928