While some aspects of the hotel may not be quite up to Hilton standards (somewhat older smaller rooms, Hilton in-room books describing services not available) we were very pleased with our stay. The rooms were both comfortable and clean. KO the concierge was very helpful as were all of the staff, and Chez Sophie, the on-site restaurant was excellent. We... more

we had booked a number of rooms for an event in saratoga staying 3 days. The rooms, dining, reception were all exceptional. Any concerns were addressed immediately, Upon entering, the valets were efficient, the front desk had my room ready, they were friendly and professional. They have what they call a junior ambassador to the hotel in the front lobby,... more

We have stayed at this hotel for the past 11 years. The staff is exceptionally friendly, helpful, and competent. Alison Leske - reservations, and Cindy Sullivan - Meetings, always go the extra mile to assure that our rooms are ready and in perfect condition. In addition to the excellence we experience every year from Alison and Cindy, this year we... more

I would rate this property okay! Our stay was during racing season (Traver's Cup weekend). Granted it's a busy time of year, but the room was so dirty!!!! The bathroom in particular. We were so grossed out! I found myself cleaning questionable hair off the bathroom floor that did not belong to us. Gross! We all know that hotel/motel rooms... more

This trip was a gift trip for my father-in-law. He recently turned 75. We both wanted to visit Saratoga Race Track and play some golf. It was our first trip to the area. When I booked the Hotel and started asking about the Race Track and golf, the representative simply said "Oh, you must speak to KO" (Karen Oakes). Well... more

My Association had a conference there for 375 people. The staff went out of their way to make sure that things went smoothly--even when the situation was out of their control! For example, we all know that food prices have escaled rapidly in the last year. The type of lunch for which I had budgeted $18.50 in 2007 had risen... more

had major problems with the door lock guy had to come fix it, toilet bowl very noisy for about 10min after flushing,had to share my balcony with strangers in next room, and tv had huge black spot in middle wasnt very relaxing. could never get my door open and wasnt even told people would be sharing balcony. needs lots of... more

The Northeast Organic Farming Association of New York (NOFA-NY) held its 26th annual conference at The Saratoga in 2008. It was our first time there and they exceeded our expectations in every way. The staff was knowledgeable and highly proficient. From Sales Manager Cindy Sullivan to Event Manager Lindsay Heath to all banquet and hotel staff, everyone made our conference... more

We are repeat visitors to Saratoga and have stayed in this hotel through several managerial changes. Thank God that one of the things that hasn't changed is the concierge, Karen Oakes. She is so knowledgeable and well connected that our stay is always enhanced by her services. Whether we need T times, race track tickets or reservations she has helped... more