Good location hotel for Niagara Falls. My room was clean, except the bathroom is old (it needed to be remodeled). The staff were nice & helpful. more

Located right across the street from the Seneca Casino. Clean hotel and friendly and helpful staff! We enjoyed ourselves and had a great experience here! Looking forward to returning! more

SOAKED CARPET AND BAD SERVICE! If you are really not going to be in your room at all, book this hotel! We landed at this hotel in the afternoon and first there is no one to get our luggage. (The other day we read somewhere that we are supposed to call if we needed assistance with luggage, How are we... more

OK...so I booked this hotel using my "Priority Club" points, so it was free. But even if I paid, I would have been thrilled! We were upgraded at check in to a very nice suite, with 2 flat screen TV's, a little refrigerator and microwave, and beautiful decorations. It was gorgeous, but a commuter flight from the elevators. This is... more

I expected a nice hotel for this price and got a 2 star. The A/C unit was leaking water and soaking the carpet. The room was noisy with paper thin walls. We could hear everyone in the hallway, the room above us, and the room to the right of us. The good new was we were on a corner and... more

The location of the hotel was convenient and they did a great job in preserving the hotel. However, my experience was an unpleasant one. I am a frequent traveler and I would have rather stayed some place else. Here is a list of problems I encountered while staying at this hotel. 1. The hotel "claimed" I made a special request... more

I booked two King rooms at the Crowne Plaza for a Friday night. For the exorbitant price I was charged, I expected the rooms to be much nicer than the just "average" rooms we received. First, one of our rooms A/C was broken. I called the front desk for service, they sent someone up to service it. It was not... more

We just got back from this hotel - stayed for two nights and booked this location based upon the representation of its close proximity to Niagara Falls. The hotel itself is nice and very clean. The pool was great - heated so high it felt like a hot tub which is nice because the hotel has no hot tub. My... more

The hotel is located across the street from the Seneca Casino and just a few blocks away from Prospect Park (which includes the primary falls overlook and access to the Maid of the Mist). The "pub" restaurant in the hotel was pretty good, too, if a bit overpriced. Parking was free, after getting the lot ticket validated. The hotel lobby... more