This hotel was undergoing renovation when my wife and I stayed there. We found it adequate, and the price we received through Expedia was quite reasonable. The room's features were fine, but, having come to expect a refrigerator in rooms priced far less, I suppose I was a little disappointed. If you're traveling with a cooler, you will do fine... more

stayed here when it was still called four points by sheraton. the room i got was clean and well maintained. the beds were comfortable. the thing i didn't like was the location of the room. it was in the third floor as i remember and the large window overlooked the roof of the swimming pool and an adjacent wall, so... more

June 7, 2008 Most interactions with the staff were great, from check-in to check-out, except for the staff’s nonchalant attitude about several unavailable amenities. All requests were met quickly, courteously, and professionally. The hotel website lists the following as services and amenities: Heated indoor pool Hot-tub Spa Free on-site parking Free wired or wireless high-speed internet Local information/sightseeing desk (seasonal)... more

This hotel is actually called The Grand Hotel Niagara, formerly the Four Points Sheraton, soon to be a Holiday Inn!! The location is very good. A short, lovely walk around green space and across to Goat Island. Booked this hotel as part of a group attending a wedding. Booking and check in went just fine, even though the hotel had... more

I read the reviews of this hotel before I went and was expecting to walk into a dump with the wallpaper falling off the walls. This was definitely not the case! The hotel was very nice with modern decor and the room was very clean and neat and nice. The hotel personel wasn't the nicest, but I try not to... more

Was apprehensive about the hotel having read the reviews on this site. However, the hotel did not appear to be as run down as made out to be in some reviews. While the building is old (apparent from the elevators) it is reasonably well maintained. Service was better than I would have expected. At check-in, 'Bob' was polite, corteous and... more

Supposedly 3 Star Upscale , I am not sure how they arrived at that rating. Location: good, near Falls, border, reasonably close to outlet mall. Front desk and indeed all Staff we encountered were awesome, friendly, helpful, polite. No complaints . Rooms: Laminate wood flooring, actually I think it is much better than having nasty stained carpet. However this is... more

Got to the room on Dec 31st and found the room already slightly dirty but didnt haggle. The next day went out and when we came back all that the ROOM SERVICE did was make the beds. No garbage pick up. No floor sweeping. Nothing else. Complained politely to the front desk and they sent someone without even a simple... more

This hotel was unique for one reason, the room had hardwood floors. This is a rare sight for hotels. Now when I arrived I was not expecting too much due to a previous stay at a Four Points. We arrived very late and just wanted to get to our room. We were given two doubles and requested a king. The... more