We had several rooms booked here because we were in town for a family wedding. When we booked our rooms no one told us there would be a cat show going on the entire weekend! Cats were everywhere...hallways; elevators. There was even people on the elevator with a litter box. When we complained the front desk manager told us that... more

Was in the area for a week visiting family and decided to stay at the Crowne Plaza as it was near the airport, had both an indoor and outdoor pool, and had a restaurant/lounge on site. First off, let me tell you that the staff at this hotel is great! Every time you walk through the lobby or the hallways... more

Stayed here the evening of the 13th with my wife for a little R&R. Overall the hotel is a little tired, we picked it from others because 1) We're from here and have stayed here before, with and without the kids and 2) The indoor outdoor pool area. The hotel staff is always quick and courteous we've found, I am... more

I was in Grand Rapids for business. Room was fine; clean, nice beds, etc. Staff was wonderful. Room was quickly provided. Hotel bar was packed with annoying volleyball parents with only one server. Some were rude to her, however me and my colleagues were patient. We were thanked with a free round of drinks at the end of the night.... more

A huge hotel with okay rooms and rock hard beds. I would never categorize this as a 4 star property, however. Rude front desk service- we stayed twice and were pretty shocked by the strangely snotty service without a glimpse of a smile. HORRIBLE restaurant and bar. A cute little sleep packet with lavender linen spray and eye mask (but... more

I didn't like the beds in this hotel it was like sleeping on the floor! We just had a hamberger for dinner so couldn't tell you much about the food, just an average place. If you are looking for a comfortable bed don't stay here! more

This was one of the worst hotel stays I have ever had. It started off with my family, a 7 month old and a 4 year old, being awoke at 1:30 by our drunken neighbors pounding on the connecting door yelling room service and wake up call. Then just after we get the baby back to sleep at 2:30 they... more

First of all, this property is an amazing value considering i booked through Priceline. Upon arrival the lobby was very nice and inviting. The staff at check-in was fast, friendly and efficient. They answered any and all questions with a smile. The restaurant area was nice and the quality of the food was acceptable although overpriced. The pool area was... more

We booked four rooms as we were in Grand Rapids for a Cheerleading competition. We asked for four rooms all near each other and we were very happy that they were able to accomodate us for that. The rooms were clean, but the shower curtain could have been replaced with something cleaner. Major Kudos to the staff!!! From check in... more