I have stayed at the Grand Hotel on 2 prior occasions, due to the convenient location. I am sorry to say that, on this trip, I have explored alternative accommodations, as the service on this particular vacation were at an all-time low. First, we arrived at OC,MD around 2:00pm and was told that our room was not ready. So, I... more

This was our second trip to OC. It is a very expensive destination in comparison to Virginia Beach or Myrtle Beach, but we wanted to give it a second try. We travel extensively and I always research hotels prior to making my decision. Because I felt that I had "did my homework" before choosing our hotel, I really want to... more

we booked at last minute and paid a large amount of money for a room with just two queen beds. Pros -- location - right on boardwalk and ocean -- shops right there and good pizza place Cons- many -- first and foremost I paid extra for an oceanfront room with large balcony -- ONLY to find that the balconies... more

Recently returned from several days & nights at the Grand. We got a great rate from discounted website. Initially were disappointed that we were unable to get an non-smoking room but we understood that upon booking thru the discounted service that room type was not guaranteed. (NOTE to Management : Please consider converting additional rooms to non-smoking. While we were... more

Horrible from start to finish: 1. Tried to charge too much upon check-in. 2. Air conditioning bad, one speed and too loud. 3. Bathroom too small. 4. No internet access in room although advertised that way. Could pick-up from hotel next door if I had their password! 5. And those large flying grasshoppers! Cute! 6. Good location more

My family and I come to ocean city every year for a family vacation. We decided on the grand because we have stayed here before and loved it. The first kink was when we called for extra pillows and they said they ran out of extra pillows...which i find very hard to believe. I think they just did not want... more

Positives - Clean room. Great location on the boardwalk and Near Phillips crab house which has a grat buffet. Million dollar view from Premeire Oceanfront Room. Kids loved Indoor/Outdoor Pool (although short on Towels, Chairs and could use Umbrellas) . Ample parking and luggage carts. Cons - Late check in (4:00). Tried to check in early but rooms not ready.... more

The Grand Hotel was great....we checked in and got in our room before 4:00. The man at the front desk was very nice. The rooms were very clean and everything seemed execellent! We were ready to stay for five nights. Everything was perfect until the fourth night of our stay....at exactly 1:34 am the fire alarm went off. My family... more

An extremely dissapointing experience. The hotel lounge/bar was showing xxx pornography during evening hours. When asked to change the programming, our requests were denied. The hotel manager claimed no responsibility or authority to aid in the situation. We do not recommend any families to this hotel! more