Recently I was in New Orleans for business and I had the pleasure of staying at the Sheraton Galleria in Metairie, LA. I had a room on the executive level which allowed me free internet access. The housekeeping was excellent & the sheets were very clean, the bed was awesome! I have come to New Orleans many times for business... more

Hotel is very hard to get to because of the current construction. The hotel is a great location if you do not want to stay in the city and pay those high parking fees. Parking is free here. When you pull up, there is no bell man and you have to ask the front desk for help. You have to... more

My friends & I were going to the Leon Russell concert at harrahs and did not want to stay downtown.A mutual friend said that the Sheration Metairie was a great place to stay. She said that it had many amenities and a nice pool on the roof. We were treated very well in the restraurant and lounge. W e also... more

Well I truly was a little worried about this hotel, it seems to have nothing around it. You are actually quite close to a great mall and it took me just a few minutes to get downtown. When I arrived I was really surprised to see the lobby was more attractive than I expected. The rooms were clean and comfortable... more

Lobby is decorated in contemporary furnishings and is impressive. Overall, I would recommend this property and am planning to stay again in July. The rooms were clean, the staff friendly, and any problems were immediately addressed. Also, the breakfast buffet (although pricey) is very good. The only problem I experienced was upon check-in. I requested 2 rooms (connecting) because I... more

Son's college baseball team stayed here and upon returning to room from Saturday's game discovered his laptop was gone. Reported to front desk and was given the run around. 1 week later and I'm still getting the run around from hotel manager. more

Long story short. I booked this room via Priceline on NYE. Priceline explained that if I didn't show before midnight, I could lose the room. I missed my flight and called the front desk of this place and explained the situation. I was told my room would be there when I arrived. It wasn't. The staff was rude when I... more

We checked in early and it was a breeze. We did have to change rooms as the carpet was literally brand new in our 5th floor room, and had some adhesive smell. I called the front desk and we moved immediately. The room was full of high school girls getting ready for the dance - plenty of room though. After... more

This hotel has the worst customer service that I've ever experienced. The hotel always sits empty, it is home to a couple of corporate customers. First, When I checked in it was very slow, and the front office agents, were chit chatting as I walked in the door. It took literally 30 seconds of me standing in front of them... more