We have just returned from a two night, mid-week stay at Diamond Jacks. Initially we were reluctant to stay there due to the negative reviews on this website. However, as we’d had very good experiences there before when it was the Isle of Capri – and because the rate was $59 a night – we decided to give it a... more

The staff were completely unprofessional and rude. The room was dirty, there were stains on the carpet and furniture and there were holes in a couple of the walls. The bed was the most uncomfortable bed I have ever slept in. One of the dealers was extremely rude and unpleasant unless you were tipping her on every hand. My husband... more

From the moment I stepped on the premises, it was a nightmare. Never have I ever experienced such rudeness and apathy from hotel employees. I could not get valet service. I dragged my laptop upstairs with my luggage only to find that I would have to pay to use it. I had to change rooms because the telephone did not... more

No problem booking through hotel directly. Asked for a late check in. The rep said to get in before 12 am. Arrived to Shreveport 20mins late. Desk Clerk was very friendly and check me in with no penalty. Room was very clean, nice, and fresh. Very comfortable beds and very spacious room. Lots of towels and great view from my... more

Reluctant! My wife and I booked our trip through Travelocity (first time) and received a very good rate. We arrived a little early (2pm) before check in and to our surprise our room was ready and we were able to check in. Our room was exactly what was specified through Travelocity. The desk staffing was very friendly, courtesy and professional.... more

We are a mature couple that is comfortable in a myriad of settings, but we left this property stating firmly that we will never visit it again. This is fueled more by the staff's lack of professionalism and courtesy (not to mention lack of friendliness) than the coating of dust on the silk flowers, plants and palm trees. Their disinterest... more

From start to finish - nightmare! We arrived, checked in and they informed us that because we booked through Expedia, we would be stuck with a smoking room. We had our toddler daughter with us so this was immediately unacceptable. They then proceeded to tell us there were no non-smoking rooms available and they would spray sanitizer to help with... more

We were told check in was around 4pm - my husband and I arrived at 315pm and was told our room was ready. We arrived in our room and found it very nice and clean. The desk clerk was very helpful as we are not from Bossier City and had a few questions - she was very friendly, loved the... more

arrived april 18, at 1:30p.m. the front desk clerk stated the rooms was dirty give them 15 to 20 mins, after 30 mins same thing. didn't get checked in until 3:30 p.m. room smelled of smoke, sheets was badly worn. it looked as if it had been slept in. employees was courteous. buffet was great. Did not meet expectation. more