We are loyal Westin fans and Starwood members, but were terribly disappointed with this hotel. We booked online through hotel website and were asked if we cared to upgrade to Executive accommodation that included continental breakfast, internet, health club, etc. Foolishly, we did. When we arrived there was no valet to open doors or help with luggage. Nor was any... more

The hotel has gone under renovation and the rooms and bathrooms are very nice. We were staying at the hotel for a Wedding. The Wedding was held completely at the hotel. The hotel managed everything. It was so beautiful! The restaurant at the hotel was very good. It is called the Ember Grille and we had a nice breakfast there.... more

My husband and I live in the Chicago burbs and wanted to book a weekend to get away downtown. We've stayed in several Chicago hotels over the years, the Westin River North is at the top of the list. Next time we stay downtown, this will be the first hotel we will try to book. We used our Starwood points,... more

I'm just back from a four night stay at the Westin, as part of a conference, and have mixed feelings about the hotel. The room itself was nice; usual size, comfortable bed, flat screen tv. As others have mentioned, they charge to use the fitness center, which seems over the top for their usual rates. The room service dinner I... more

The hotel is located in a prime location, but the hotel does not add up to the quality of the location, the room was just O.K. the restaurant was not good at all for the money, the food was sub par, the flavors on the dishes did not work well and not taste good, the waitstaff is horrible, did not... more

My girlfriend and I were very impressed with the room, staff, and lobby at the Westin River North. Our room was very spacious, had a great view with a chase lounger to enjoy it, had a very nice bathroom (the dual shower heads in the bath were a definitely plus), and the flat-panel TV was great too. Also, our check-in... more

I was at the Westin in early June of 2008 for a convention. They had a huge problem with the air conditioning not working and the weather was very hot and humid. It took 3 days before my room was cooled down. The one big complaint I have about the Westin are all the additional charges: Use of the workout... more

A colleague and I stayed for 4 nights at the Westin River North for a meeting at the convention center. For comparison, I stayed at the Hyatt McCormick Place last year for a similar convention and promised myself that I wouldn't do that again--the convention center is in the middle of nowhere in Chicago. The Westin River North is very... more

Stayed at this lovely property during the memorial day weekend. The hotel occupency rates were low so got upgraded to a nice 1 BR Suite upon arrival. The room is spacious, clean, and comfortable. The hotel is situated right next to the river so some of the rooms will have a view of the river. The hotel has 20 floors... more