What a great little place to stay! My husband and I were vacationing in the Ft.Lauderdale area and we wanted to spend a night or two in the Keys. I called this hotel and made reservations over the phone about 4 weeks in advance. Every single thing I was told over the phone was correct. They are very knowledgeable about... more

We stayed 3 nights split between two legs of our trip: inbound versus outbound. The hotel was exactly as I expected with no exceptions. It was small, affordable, clean, very convenient, friendly, helpful and strict on its unusual reservation/arrival policy. Operating in Key West, I understood their special concerns (even if secured with a Credit Card). We simply worked with... more

they have terrible customer service. they give "tentative" hours of operation but aren't even there the whole time. they messed up our reservation and then were unable to confirm it. save your time and money and don't go with southern cross. also if you do stay here you need to be comfortable with who you are staying with as the... more

If you are looking for a hotel right on Duval for a great price & you don't need a lot of aminities, Southern Cross is it. There is so much to do when you are in Key West, having a place to sleep & having a shower, Southern Cross is the place. & it's only 1/2 block from Hard Rock.... more

When calling, Kevin was polite and assured me we could get a room in the back so we wouldn't get street noise (Sat. night). We arrived later that day and was put on the 2nd fl. close to the front. That night, we were serenaded at 2AM by what sounded like an electric guitar that hadn't started to learn to... more

The staff was courteous and very helpful. The hotel policies are strict, but the place was great. Being right on Duval Street was perfect. I booked "the small room" and it was very cozy. My unit was near the back and had a door on the bathroom/shower. The sink is outside the bathroom, though. Not a big deal. The room... more

Southern Cross is a good value for the money. Location, Location, Location. It you can stand a small room (curtain around toilet and curtain around shower stall), you're in for a treat. This hotel is simply in the heart of Old Town, Key West. Parking is free down the street (or you can pay a small fee to avoid driving... more

Short version: Poor customer service, no flexibility in their policies, weird shower curtain as a door to the toilet, super bright rooms at night, itty-bitty rooms, somewhat noisy from nightlife on Duval St., and poor customer service. Oh, and poor customer service. Mildly longer version: Being the busy season in Key West, this was one of the few inns I... more

we stayed at the southern cross in jan 2008. the hotel is in a great location, right on duval street, near the end close to mallory square, but still within a few minutes walk to the rest of duval street and surrounding areas. it was the cheapest hotel i could find in key west. a small room with a queen... more