After spending a week traveling the Keys and finishing up in Key Largo, we were pleasantly surprised to find this Hotel/Resort was more than advertised. The staff were friendly and helpful; we checked in several hours early and got the requested ocean view room. (Note: there are a lot of trees growing in front of the hotel and if you... more

We loved it here. Very relaxing, wandering along the little nature trail, lying in the hamocks, laying on the beach chairs in the ocean. We really loved all the trees right on the beach. We paid for the cheapest room type, key room, and got a recently refurbished lovely room looking through palm trees to the beach and ocean. Only... more

Our family had never been to the Keys before so we decided to stay in Key Largo two nights before moving to Key West for the remainder of our 7 night vacation. From the moment we walked into the lobby to check-in we could tell the hotel was missing something. There was no energy, no personality, it was quiet and... more

First, I had reserved a room with two beds but got a room with one bed and a sleeper sofa. The staff at the front desk did not seem very concerned that we had four in our party and that I had printed out confirmed reservations showing two beds. Check-in was supposed to be at 4:00 pm, but when we... more

We booked a suite to give us extra room with a baby in tow. On check-in at 1pm (we requested early checkin) they did find us an available suite to immediately check into - but the reception staff were less than helpful, and a screaming baby was obviously the only reason we held their attention. When we got to the... more

Because I rely on this website, I wanted to add my comments. I was VERY disappointed in the Hilton, Key Largo. Drive up is nice. Grounds looked good as we approached. I booked a water view room, king room on the hotel's website. Check in was crazy and most people were angry with the inefficiency. We asked if we had... more

I understand that this hotel is experiencing an identity crisis due to all of the name changes (I understand it was once a Sheraton, then a Westin, and apparently there are rumors that the Hilton sign may only be temporary as well). HOWEVER, there was no CRISIS WHATSOEVER with regard to our experience at this hotel, which was superb in... more

We stayed at this Hotel on our first night touring the Keys. We thought it was very reasonably priced for what it was. The room was slightly dated and we just felt it could have been a little cleaner. The air conditioning was good but very noisey. There was no beach as such, we had a quick walk along it... more

So, I'm a little frustrated with the Hilton right now. We booked our stay through the resort's website, and received a military discount since we are navy from San Diego. We arrived here, and the minute we walked in the door we were slammed with hidden fees. $12 a day for parking. Ok, big gulp. Well, we requested a 2pm... more