Arrived at the neptuno and within 5 minutes we were in our rooms, which was fantastic with having a 2yr old with us. what a surprise to find a fanatastic clean masssive apartment when we had only paid 430 pounds for 12 nights which included xmas and new year. very clean, infact never saw 1 roach throughout our whole stay.... more

Me and my husband stayed in the Neptuno for 1 week from the 23rd of Dec, we had been recommended this place to stay and considering we were never in Tenerife before we just went ahead and booked it, we ended up paying double the normal price as it was christmas week which was so not worth it!!!!!! The staff... more

This has to be the worse place i have ever stayed ,it was a last minute holiday it was cheap but we still expected it to be ok .especially as we booked through a travel agents, how they have it in there brochure i am absouloutley shocked .they must have sent their last rep out there in 1978, it is... more

Just back from two weeks, we were very dissapointed with the stay appartments were fine one bar in use as the other one called the tavern smelt of one big toilet it was disgusting. The only way around is to get taxis all the time, the food was good and the staff were very nice pool area was fine, but... more

First of all I have to say we enjoyed our stay at Neptuno even though there were so many adventures during our trip. When you arrive in town from the airport - dont bother looking for it: take a taxi! Neptuno is at the end of Americas located in costa Adeje. If you are not fit I wouldnt recommend staying... more

Neptuno is nothing more or nothing less than i would expect from Tenerife. Appt was very clean, very large but a little old fashioned but who cares as you only sleep in the room. The maid came every day and if there is a problem you tell reception and they sort it. The pool are was extremely clean, only thing... more

Stayed in the neptuno in June 2004, had never been to the Canary islands before. Found the hotel to be very clean and tidy, staff very friendly especially the fella who ran the pool bar/cafe, cheap good quality snacks and drinks all day and he was good for a chat too. The pool was very clean and €2 a day... more

Be prepared that this hotel is a fair hike up-hill from the town. It's easy to walk down but we got a taxi back most of the time. Taxi fares varied daily but never more that Euros 5.50. You have to pay Euros 2.00 per day, per sunbed to lay by the pool, but it's Euros 3-4 if you go... more

We only stayed here for 8 hours (it was only that long because we arrived at 2am!) We were greeted by a cockroaches in the room. Room smelled so damp - I don't think it had been used all year. Third bed (for an adult) was a cot bed with a 2" sponge mattress - not good! If you're only... more