Just returned from a conference hosted at this hotel. I stayed at another hotel nearby, but most of my party was at the Hyatt. The hotel was nice enough, but beware of their car service scam. We had a party of 12 going out for dinner and asked the bellhop to call a cab for us. Instead, he pulled over... more

I'm staying here for a conference. Tonight, a group of 13 of us got together for dinner at a local restaurant. We asked the bellman for cabs. Limousines arrived. Some in our party specifically asked why we had limousines instead of cabs. The bellman told us these were cabs. A couple of us who had been out around the town... more

The hotel is aging, but somewhat gracefully. The biggest issue is the lighting in the bathroom. The small. inadequate fixtures provide about as much light at the mirror as a single candle. Shaving was by feel, not by sight. There rest of the room was fine. more

I stayed at the Hyatt at the end of March and suppose I should start with the good. The staff were friendly and helpful, and the rooms were clean. The bad should start at the beginning. Don't help yourself to the bottled water that's on the desk when you walk into your room. It is $5.25 a bottle. Instead, go... more

Attended a business meeting in downtown Phoenix and stayed at Hyatt. Great location; easy walking distance to many attractions in downtown Phoenix. Short shuttle ride from Phoenix Sky Harbor Airport. Had a room on the 21st floor with great view of the city. Beds were heavenly and covered with light down comforter. The only negative is you have to pay... more

My cousin and I planned a spring '07 girls vacation to the Phoenix area. We got a great combo package that included staying here at the Hyatt. The hotel was nice and clean, friendly staff, and had a small but nice pool. The rooms were smaller and darker than we'd imagined, but not bad. Parking was a problem - they... more

Stayed here for two nights for a conference. It is located within a short walk to the USAirways Center ( Phoenix Suns basketball) and Chase Field ( Arizona Diamondbacks baseball) also near some of the Civic Center/auditoriums for concerts. Many good restautrants of all types within 2-3 blocks. When you go out in the day or night, you'll notice MANY... more

The Hyatt is a very nice hotel and I would recommend it to anyone going to Phoenix. It is located right in the heart of downtown and is within walking distance to both the Diamondbacks and Suns stadiums. The thing that impressed me the most was how friendly the staff was. The concierge was amazing, helping us with everything from... more

Stayed here for 4 nights, 3 of which were on points, and if this is how Hyatt rewards its frequent customers, the corporation is in trouble. My room was a cave, looking out at a large gray concrete wall. Very small. Hotel has a card on the desk stating they are "environmentally friendly" and if you want your towels and... more