If I could rate this room 3.5 stars, I would. The pool was just outstanding! If it hadn't been pouring down rain, I would have spent my whole day there. The lobby was gorgous. All of the employees besides the housekeepers spoke English, and all of the employees were very helpful. Our room was on the 5th floor - the... more

Stayed three nights before a Caravan tour. Comfortable room, clean, nice public areas. Enjoyed the pool and gardens. I've seen some reviews complaining about service; this is a nice place but you won't pay the prices of hotels with "4 or 5 star service" so don't expect that type of service. Our check in at midnight was slow because there... more

The rooms and common areas were good. The grounds were very good. Internet is ridiculously expensive (I think it was $10 per hour). The casino is small. The breakfast and dinner buffets were impressive - not 5 star restaurant food but lots of variety. The location is not far from lots of things (airport, downtown), but not walking distance to... more

Hotel is located in relative proximity to SJO airport and for a fee of $20 you can conveniently catch a cab. Although the hotel advertises a free, set schedule shuttle service from the airport, the wait of 2 and a half hours was unacceptable to me after a long trip. Hotel has a couple of restaurants with decent but overpriced... more

Stayed here at front end of a Caravan Tour and was very pleased. The room was large, clean and comfortable. The overall appearance of the hotel and grounds was very impressive. Best thing was the buffet restaurant, which we enjoyed for two breakfasts and two dinners. The food selection was very broad, including both typical Costa Rican dishes and international... more

Stayed here at the beginning of our Caravan Tour. The room was fine, the pool was fine. The issue I had with this hotel was the service. We decided we wanted to open the bar in our room for refreshments, it says to call the front desk to get it unlocked. We waited for about 45 minutes for some one... more

This was an impluse vacation, something that my husband and I have never done. We were a bit apprehensive since it had been over thirty years since our last trip to Central America. Our concerns were quickly put rest. The service was wonderful, the day trips OUTSTANDING and the desire to return STRONG. I highly recommend anyone looking for a... more

Upon arrival to the hotel, we were gladly told that the hotel was full!!! Even if the night was already paid for and we had a confirmed reservation!, there was nothing to do. We were not the only ones and everyone was quite upset about the situation. We were transferred to another Barcelo hotel (Rincon del Valle) which was OK... more

Stayed at San José Palacio one night before our roundtrip in Costa Rica and one night before going back to Sweden. We liked this first class hotel. The rooms felt big, luxury, big beds with a lot of pillows. It was also very clean. We got rooms at the 6th floor so we had a nice view ower San José.... more