It looked like a great place on the internet, but that is about it. When we arrived, the foyer is big, but very dark and old. It is a very outdated hotel and needs a big upgrade. The breakfast was not really very nice or fresh - could tell a lot of left overs had been saved from the previous... more

We stayed at Gracelands for 8 nights and we had a wonderful time. We had a room on the top floor overlooking the pool, and it was large and clean, with a fantastic bath. The breakfast was delicious and we were glad not to be in the centre of Patong, it would have been very noisy, we didn't mind the... more

My husband and I stayed 14 nights 28 July 11 August 2008 in a Deluxe room - sea view. We stayed in building 8 top floor and were above the pool bar (we had a little privacy on the balcony as there was a palm tree in front of the room which suited us). If you request sea view when... more

This was our first holiday that we booked through a travel agent and not with the help of Tripadvisor - and we WONT be doing that again! Reading other reviews, our experience comes somewhere in between. Firstly, the lobby is lovely, and the resturant is lovely, wonderful breakfast. The whole place other than that, really is a bit run down.... more

This is supposed to be a new hotel ! Well it is but in 1 year it is so run down it is not funny. It is also supposed to be in Patong well it is but is isn't but 20 minutes away. Staff are rude. General Manager won't even speak to us. Room is falling down around us. I... more

Great location but thats about it Service was poor in all areas of the Hotel. Room large enough but dirty. Retaurant was like a cafeteria, fast food, poor quality and tasteless. Plates and cutlery were dirty. Fantastic pools and settings but again unclean and worn sunbeds. Gardens were well maintained and only part of the hotel where positive comments can... more

After spending 2 days in Bangkok, we needed to relax, and thats is what Graceland done to myself and 3 mates. On checking in, we were upgraded to a delux room for free. The rooms were spacious, and well set out, with every facility imaginable. The staff were pleasent and helpful, and the hotel was very well maintained. The location... more

From the moment we arrived at the Graceland we knew we were not going to like it. It is meant to be fairly new, but looks very old. We were told it was a 5min walk to the main shopping drag, try 20mins. Check In was fine, but it was when we arrived in the room, that the dramas began.... more

What a resort!! My friend Anne and I came to Patong Beach to relax and be pampered and that is exactly what happened. We had facials, massages, manicures and pedicures. But after a hard day on the massage table, to be able to go back to the Phuket Graceland was amazing. The staff, the service and the surroundings were all... more