This was my second stay. On the surface, the lodge looks pretty spectacular: well-manicured grounds, impressive structures. But there were numerous problems with the service and our rooms, which were actually small villas. First, two of us didn't have hot water. I was then moved to a room that again didn't have hot water, then moved to a third that... more

it is hard to know choose what was the worst aspect of my stay. the scalding hot brown water in the shower, the lack of any water in the basin, or the electric current that ran thru the shower knob of the first room in the 'luxury bungalow'. the second room of the same category had none of the plumbing... more

Stayed at Ngurdoto Mountain Lodge after arriving from Kilimanjaro Airport. Ordered room service because we arrived after the restaurant closed at 10pm. Ordered two entrees, a beer and a diet coke. They forgot the diet coke. Water in shower was lukewarm at best and pressure was a trickle (so I couldn't use it to wash my hair). Beds are very... more

We stayed in Ngurdoto Mountain Lodge only because that is where the conference was – it is not the kind of hotel I would normally choose. The Ngurdoto Mountain Lodge boasts of being a 5 star hotel with excellent service and 3 restaurants – this is a lie. The rooms are physically very nice (at least the cottages/bungalows are), spacious... more

The hotel is built in a coffee plantation, has a golf court, swimming pool, big reception area, business centre, shops and nicely decorated villas in a garden setting. Location is not very convenient, out of town (Arusha too far away, bad transportation facilities, close to the airport, but ... very far away from the parks, takes too long to get... more