I have stayed at Swissotel Dalian for extended periods twice a year for 7 years, and always looked forward to returning. Not any more. It is very hard to pinpoint exactly what has gone wrong, but I could start with the food. It was mediocre, expensive, tired, and the dining room was almost empty every evening. The underworked waiting staff... more
Management response from
Swissotel, Previous Management Company
Hotel Dalian has not been affiliated with the international luxury hotel chain Swissôtel Hotels & Resorts for several years. The hotel seems to continue to use the Swissôtel Trademarks unauthorized, however, Swissôtel Hotels and Resorts would like to clarify that we are neither being represented by this hotel nor have any influence over service levels and guest experience at this...