I stayed with a group of friends for three nights. Overall we had an excellent time and were all impressed with the property and service. The staff spoke English well in my opinion and were extremely helpful and friendly. It is worth remembering that English is not their first language. Haikou city is approxomately 20-30 minutes away by taxi depending... more

I just stayed at the Sheraton Haikou Resort for the 5th time in 30 months in May this year (2008). I go there to play in Golf tournaments usually. I cannot understand anyone having a bad time there. David, the manager and his staff go out of their way to make you welcome. I find the service great. The ambience... more

This hotel hosted China's first Ironman. However, the hotel staff was completely unprepared. We never waited LESS than 90 for a meal to be served. One night we ordered room service and waited 2 and half hours. It was terrible that athletes couldn't get food in preparation for and after such a long race. It was difficult to get supplies... more

Concierge and Reception staff spoke English. Overall service was ok for a 5-star hotel (could have been better if more staff spoke English). Resort looks quite new. Room was very clean. Internet/WiFi access rate is more on the expensive side (20RMB/hour or 80RMB/day). Business center staff spoke English and was very helpful. Breakfast was pretty good, but more under average... more

A 5-star resort with international standard. Stayed here for 5 days during the Christmas holiday. Not crowed and so relax for a holiday hideaway. The room is spacious, modern decorated, separated bath tub and rainforest-shower. The staff is polite and efficient. There are a lot of good sizeable swimming pools: lap pool, bar pool, sports pool, relax pool, and a... more

On several occasions I need to stay in Haikou for business, but after trying for several times I decided not to come back anymore to the Sheraton Haikou. The hotel went from good to okay to absolutely terrible. Most of the staff cannot speak a word of English. The prices are outrageous and the service is similar to 1 star... more

A very nice place to unwind, relax and indulge yourself. Enjoyed their huge selection of different kinds of food served at their buffet breakfast and international buffet dinner during the Beer Festival between 29OCT - 02NOV and their live music played by 2 women and 1 man band held at the Breeze Restaurant. Had dinner at the Jade Restaurant, nice... more

I have stayed at the Haikou Sheraton during 2 different visits to Haikou and believe it is quite a little gem. Located right on the beach, the hotel is a great oasis for both the leisure and business traveler. The lobby is spectacular, and offers stunning views of the ocean, while providing plenty of space for relaxing and mingling. The... more

I booked a special offer they have on their websirte. Arriving in Haikou is fine, but it is better to book a hotel car, because dealing with cab driver is not that easy. Arriving at the hotel is nice, give you a warm feeling, especially with the open lobby that looks out over the sea. I was here with my... more