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Carlton Hotel Singapore

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 112 reviews
112 Reviews
5.0 of 5 stars
30
4.0 of 5 stars
52
3.0 of 5 stars
11
2.0 of 5 stars
10
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#27 of 171 hotels in Singapore
Description: Business-oriented 26-Story Hotel located in heart of business, civic & cultural districts.
  • Address
    76 Bras Basah Rd
    Singapore 189558
    Singapore
Check Rates: $284 SGD387 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 112 traveler reviews
  • What to Expect:
    • 3.5 based on 89 reviews Rooms
    • 3.5 based on 86 reviews Service
    • 3.5 based on 88 reviews Value
    • 4 based on 89 reviews Cleanliness
    • 4 based on 11 reviews Pool
  • Recommended For:
    • 60% based on 98 reviews Older travelers
    • 40% based on 98 reviews Families with teenagers
    • 40% based on 98 reviews Families with young children
    • 30% based on 98 reviews Young singles
    • 20% based on 98 reviews An amazing honeymoon

Reviews of Carlton Hotel Singapore

( 11-20 of 112 )
Mar 20, 2008
2/4 found this review helpful

Let's start with internet access at $27/day from a wired link in your room -- might be high for wireless access, but excessive for wired links in this high-tech city (of course, they're outsourcing the service to Malaysia, so who knows). Then, despite the service stating you'll have time remaining after checkout, you don't. The floors (at least in the... more

Management response from
CarltonHotel, Manager

FEEDBACK FOR ROOM ACCOMMODATION FROM 17 TO 20 MARCH 2008 Thank you very much for posting your detailed feedback on this forum following your recent stay at the Carlton Hotel Singapore. We apologise that we did not meet your expectations on this occasion and please allow us to provide a couple of clarifications in our review. The high-speed broadband Internet...

Mar 18, 2008
1/1 found this review helpful

I took my son to Singapore for his 21st Birthday,it was a trip we had thought of doing for over 10 years,so we had great expectations and we had done quite a lot of research on places to stay,where to eat etc. We chose the Carlton Hotel for it's location. On arrival in Singapore we were amazed how easy the... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your feedback on this forum following your recent stay at the Carlton Hotel Singapore. We are pleased to learn that you have chosen the Carlton Hotel Singapore to celebrate your son’s birthday and that you have enjoyed your stay with us. All of us at the Carlton Hotel Singapore...

3 of 5 stars
Undy, South Wales, UK
Mar 2, 2008
2/3 found this review helpful

We stayed here in early December 2007 enroute from London to Perth for 3 nights, and again en route from Sydney to London on 3rd January 2008 for 1 night. We had booked 3 nights with the airline agency on a bed and breakfast deal with an upgrade to a superior room as we were staying 3 nights. We checked... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We regret that staff had assigned room on the smoking floor without first checking with you on your smoking/non-smoking room preference and would like to extend our sincere apologies. All Front Desk staff have since...

3 of 5 stars
Manila
Feb 19, 2008
2/2 found this review helpful

I only stayed in this hotel for a night, taking advantage of the Singapore Airlines Stopover promo. I was assigned room 1107. The beds were small (twin sized), the room size was average. It would have been ok except for the bathroom. The bathroom was OLD, with grime on the floor and counter. The bathtub is so high it is... more

4 of 5 stars
Macau Peninsula, China
Feb 12, 2008
1/1 found this review helpful

When I arrived at my room, I found the bathroom very dirty, and I really think that anyone had cleaned it since the last guest. That is unbelievable in any hotel, even more in Carlton! However, at the front desk I found an unusual and genuine availability of Ms. Erfina, that turned a bad beginning in a pleasant stay (moving... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We regret to learn that bathroom cleanliness had caused disappointment upon check-in and would like to extend our sincere apologies. All Room Attendants have been reminded to conduct proper room cleaning and in addition, supervisory...

4 of 5 stars
Aberdeen, United Kingdom
Feb 7, 2008
1/1 found this review helpful

Have stayed at the Carlton several times both with business and pleasure. Its a very busy hotel 24hrs a day with many aircrews coming and going all the time. Try to get a room in the "new" wing through the back as they have better decorations plus seperate bath from shower. Pool small and nothing special. The hotel is building... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We have noted your comment pertaining to the Lobby Lounge band and has since forwarded to the Lounge Manager for his review and feedback to the band. On another note, you may wish to book...

Jan 29, 2008
6/7 found this review helpful

We stayed at this hotel as a Category C accommodation with Singapore Airlines Stopover package (highest category is E, lowest is A), so we expected a mid-range hotel. We had previously stayed at Furama RiverFront Singapore 3 years ago, which is Category A – so why it is that we had paid double the price this time for Category C... more

Management response from
CarltonHotel, Manager

Thank you very much for posting your detailed feedback on this forum following your recent stay at the Carlton Hotel Singapore. We regret to learn that services and facilities did not meet your expectation, especially on your arrival, and would like to extend our sincere apologies. A new driveway at our tower wing is in the pipeline to facilitate guest...

4 of 5 stars
San Francisco
Jan 22, 2008
5/6 found this review helpful

My family visits Singapore every year, and The Carlton has been our choice of hotel for the past five years or so. Unfortunately the prices have gone up quite a bit in recent times, so it's not as much of a bargain as it once was, but we continue to stay here because the location can't be beat. The hotel... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We are pleased to learn that facilities and services rendered have met your expectation. All of us at the Carlton Hotel Singapore take pride in providing our Residents with the highest standard of hospitality. We...

Jan 6, 2008
1/1 found this review helpful

Enjoyed stay here. Was very busy when we arrived so there was delay in getting our rooms ready. However the staff organised free drinks us for the delay. Hotel is not brand new, but facilities are still well kept. Gym is small. Pool is decent. No spa/jacuzzi... Location is ok. Plenty of dining and shopping nearby. Chimes restaurant and bar... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We are pleased to learn that you have enjoyed your stay. You may be pleased to know that a new gym is in the pipeline at our new wing currently being built, and will house...

4 of 5 stars
Melbourne,Victoria
Jan 4, 2008
2/2 found this review helpful

Stay was enjoyable, for such a busy hotel the staff took care of most matters in a time your would expect for a 4 star plus hotel. The breakfast was not to bad either also allowing you to eat until 10.30am. Check in was reasonable fuss free, we had booked a premier room which really was not anything special, the... more

Management response from
CarltonHotel, Manager

Thank you very much for having taken the time to post your comments on this forum following your recent stay at the Carlton Hotel Singapore. We are pleased to learn that you have enjoyed your stay and that facilities and services rendered have met your expectation. We would like to clarify that we do work with several booking engines on...

Reviews of Carlton Hotel Singapore

( 11-20 of 112 )
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Carlton Hotel Singapore Address

76 Bras Basah Rd, Singapore 189558, Singapore