The place was clean and the staff was helpful. The location was great, didn't try the included breakfast, but what I saw being served looked good. The computers for the free internet were always in use, but probably could have asked the staff to cut their time short if I really needed it. The only real downside was the mini... more

We had an amazing time at this hotel. The hotel has a very helpful staff willing to help you with anything during your time in Hanoi. The rooms are very clean, with TV and air conditioning for very good prices. The rate of the room also includes a very good breakfast every morning. I highly recommend this hotel, to anyone... more

Stayed here twice already! Nice hotel, clean rooms, free internet and breakfast. Got great help booking train and bus tickets and a trip to Ha Long Bay. Very happy with the good service and nice staff! more

THe lotus hotel is nestled in the heart of the old quarter, surronded by great watering holes, shops and Hoan kiem lake. Inside the Lotus you will find that the fresh faced staff are very welcoming, and entertaing to be around. The hotel is well furnished inside as too are the bedrooms. Each room has a double bed, tv with... more

Good hotel to stay in Hanoi. Very good service by the friendly staff. We enyoied the trips organised by them, for a good price. The location in the old quarter is exellent and the rooms are big and very clean. Dre from Belgium more

My two friends and I were looking for a place, and we were told to go here. One of the women was hounding us, asking nastily where we were from, and how long we would stay. I said honestly that I didn't know, but that we'd have to discuss it, since we had different travel plans. We were forced to... more

Be very careful! Me and my mother went here for a relaxing stay. Everyone was really nice in the beginning and we booked trips through their travel agency. It was not until later we understood that they charged us more than the dubbel price on everything we booked. They relocated us and refused taking our phonecalls. Be careful with this... more

I recently went to Hanoi with a large group of family and friends and booked at the Hanoi Riverside Hotel which is located in the Old French Quarters. On the website, the hotel looked wonderful and the communication with the hotel's reservations manager was very prompt & eficient. However, when we reached there, we were relocated to a so-called "sister"... more

Hanoi Riverside Hotel 15b Hang can street doesn't exist. 15 Hang can st is the hanoi lotus group hotel, not 3 stars , or newly built , or has the capacity for over 50 people in the lobby lounge as stated on web page. Spent 4 nights here, upon arrival made out not to be aware of booking, offered to... more