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Swissotel Sydney

68 Market St (formerly Merchant Court Hotel) Sydney 2000 Australia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Rooms with panoramic city views; on floors 11 to 25 in Grace Brothers Dept Store, a Heritage Listed Building; near airport.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates and Availability: $327 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 146 traveler reviews
  • What to Expect:
    • 4 based on 124 reviews Rooms
    • 4 based on 121 reviews Service
    • 4 based on 123 reviews Value
    • 4.5 based on 124 reviews Cleanliness
    • 4 based on 6 reviews Pool

Reviews of Swissotel Sydney

( 11-20 of 154 )
4 of 5 stars
Midlands
Aug 18, 2008

Stayed 3 very enjoyable nights in this comfortable hotel, having obtained a good rate from Expedia. The location, very near to St James & Town Hall stations and a block from the Queen Victoria Building, was superb. Darling Harbour was just around the corner and Central Quay a 10 minute (down hill) walk, with the option of the ferry for... more

2 of 5 stars
Brisbane
Aug 11, 2008

I just returned from a 2 day stay at this 5 Star Hotel and I'm sorry it doesn't deserve this rating little alone the price tag you pay for a room. Since I would be checking into work I needed internet access and really liked the sound of the Executive Club Lounge with the extras included. Upon arrival around 1pm... more

Management response from
SwissotelSydney, General Manager

We appreciate this valuable feedback as it allows us to better improve our service and offering. We regret that the request for a Twin room was not properly noted on allocation of the room. This is an oversight from us and we understand the annoyance it caused to these guests. I am pleased we were able to offer a complimentary...

Aug 8, 2008

My wife and I went to Sydney for our first year anniversary and her birthday. Our stay at the Swissotel was phenomenal. The service was above and beyond all expectations. William, the concierge, was wonderful...he made reservations and had a great table reserved for us with a view of the Sydney Opera House. He also pointed us to some great... more

4 of 5 stars
Brisbane, Australia
Aug 3, 2008
2/2 found this review helpful

We are a family of 4 (2 children aged 6 & 3) stayed in a interconnecting room which was the classic room and the children’s room. We have never had the opportunity to stay in a hotel that offers a kids room before so we saw this great deal on a travel show and decided to give it a try.... more

Aug 3, 2008
0/1 found this review helpful

I stayed in the Swissotel, following reviews on this site. While the staff were efficient in the sign-in, sign-out process, I did encounter a few things that made my stay less enjoyable. The first problem was the room size. The rooms were unexpectedly small. Some websites give the swissotel 5 stars, but this is not accurate. The rooms were designed... more

2 of 5 stars
Melbourne, Australia
Aug 2, 2008
0/1 found this review helpful

I stayed at this hotel based on reviews on this (usually) great site. I travel to Sydney at least once a month for business purposes (I am a consultant and researcher in services marketing), and like to try out all the different hotels, to get a sense of what is good. Most of the time, money isn't a huge barrier,... more

Management response from
SwissotelSydney, General Manager

I was concerned to read this feedback about our rooms, comfort and breakfast. Unfortunately the first room allocated was on the one Smoking Floor we still have in order to accommodate guests preferences. I am pleased that we were able to change the room allocation. Our mattresses are high quality products and prove very popular with most guests. It seems...

5 of 5 stars
North Carloina
Aug 1, 2008

All right, So I spent countless nights researching and trying to decide which hotel to stay in for my first couple of nights in Sydney, and the Swissotel did not dissapoint. The first thing that turned me to this hotel was the location. Only minutes walk from Darling Harbour and about 15 to Circular Quay, and if you are traveling... more

Jul 29, 2008

I have stayed at this hotel earlier in the year – and was impressed with the high level of service. This was the reason I chose Swissotel for my last stay in Sydney. I was very unimpressed by the level of service I (and others) received. After travelling for 11 hours, I was looking forward to a shower and a... more

Jul 28, 2008

We stayed at the swissotel with my 2 year old nephew for the night and booked a room with the hotel directly. While in general terms the hotel was fine, there were a couple of things that made our stay a little less enjoyable. First and foremost the bed was like a rock and both me and my husband had... more

Management response from
SwissotelSydney, General Manager

It was disappointing to read that the configuration for this triple-share room was found to be too small for these guests. Our rooms do vary slightly in size and we will make special note to place any rollaway beds in the larger rooms in future. For a more spacious alternative however, these guests may find an Interconnecting Room or Suite...

Jul 18, 2008
2/2 found this review helpful

I was very excited to visit Sydney for my 10 year anniversary. I worked long and hard to review hotels online. After careful review, we choose Swissotel. The hotel was okay. The location was great! Very central and close to almost everything. You are very close to Darling Harbour and about 15 min walk to Circular Quay and China Town.... more

Reviews of Swissotel Sydney

( 11-20 of 154 )
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Swissotel Sydney Address

68 Market St | (formerly Merchant Court Hotel), Sydney 2000, Australia