My husband and I stayed at the ERC for our 1 year wedding anniversary from July 13 - 20, 2008. From the moment we arrived, everything about the resort was amazing. We were greeted with champagne and moist towels for our faces. And then our luggage was whisked to the reception counter where we were promptly helped. At first we... more

Let me just start off by saying this place is beautiful, and relaxing. My husband and I wanted to go to a really nice place to celebrate our five year wedding anniversary. I had read so many trip advisors reviews pertaining to the Excellence Riviera resort. Some of the reviews had some negative and positive remarks. I am one of... more

I have never written a review before but I used this site for months before my trip so I thought I should share my experience with others. My husband and I visited the ERC July 10 - 15, 2008 for my 40th Birthday. We had a great time! We stayed in Excellence Club room 8351 which had an amazing view... more

First of all I just want to give you some background about myself, so you can understand my perspective on the resort. I'm from New York City and have travelled many places throughout the caribbean, mexico and hawaii staying at mainly Hyatt hotels. I overheat on a 90 degree day, am disgusted by unkept surroundings and have a New York... more

We just got back from a week at Excellence Riviera Cancun. Prior to booking, I researched SEVERAL hotels in the area, along the Riviera Maya including Playa del Carmen. Finally, I chose the Excellence because it was secluded- away from busy Cancun and the public beach areas of Playa. Now the beach at Excellence is public (all beaches in Mexico... more

My husband and I just returned from a 6 day stay at the resort. We have travelled extensively thru the Maya Riviera(Adventura, Iberostar, Gran Bahia, Ceiba Del Mar, etc). We loved this resort!!! We arrived and our room was ready. The bellboy escorted us to our room after a nice drink and cool towel. He gave us a quick run... more

We have just returned from a great holiday from 2nd to 16th July. After a 10 hour flight from UK we were pleased that our private transfer only took 20-30 mins to the hotel. On arrival we were greeted with a glass of Champagne and cold flannels which were both very welcome. We were quickly given a guided tour to... more

My husband and I go away every January to celebrate our anniversary and decided to try the Excellence Riviera as unfortunately the pricing for the casitas in El Dorado Royale went up dramatically for the week we wanted to leave. The hotel, grounds and staff are amazing to say the least and you won't be disappointed but if I have... more

We were very happy with the entire experience! We were there for our honeymoon. From the moment we arrived, we were treated like royalty. The entire staff was phenomenal. We especially enjoyed Alejandro (bellman) and Amable (Excellence Pool Waitress). The resort was immaculate inside and out and we have already recommended it to our friends for their 10yr anniversary. As... more