I am a well travelled professional person, and have seen most of the world, staying in hostels to 5 stars. This hotel the Grand, or Salmonella Heights as it has been christened is the pits - do not stay there!!!! The room was filthy, the food inedible- if you want to catch food poisoning then this is the place .... more

Read the reviews of this hotel after we had booked so went with an open mind. We got a refurbished room on the third floor which was very clean and had a jacuzzi bath. Only quibble was a dirty window obscuring a lovely sea view. Staff extremely friendly and breakfast was adequate apart from the cheap tasteless sausages. Would go... more

Well there are lots of other reviews most seem bad but I would not agree. The Hotel is undergoing a major (£7m) refurbishment at present which should solve some of its problems. It is an old and enormous Hotel, it has a lobby and main staircases in the art deco style of which John Betjemen would have been proud and... more

Me & my partner decided to go to Scarborough for a weekend break in Feb 2008. We were chance guests at The Grand Hotel, and at 40 pounds thought we were getting a right bargain! Receptionist - Unproffessional with attitude problem. I say no more. Room - Hmm, where do I start?! Our double room overlooked the sea.. Although we... more

Booked a break before reading the reviews ( not something we usually do!) and were quite worried after seeing the reviews and not exactly looking forward to the break! Arrived to find we had a refurbished sea view jacuzzi room on the fourth floor. Very clean apart from the window which badly needed cleaning. The bedding although clean was past... more

I'd give this one a miss, I've just returned from a week at the "Not So" Grand Hotel and to be honest it was below "Value For Money" Status. The tour guide that greeted us wasn't particularly helpful especially as we had just been cooked for 5 hours on a bus in a heatwave!!! We were told to remain in... more

Yes - Excrement wiped across the walls, holes in the plaster, grime and dirt all over. We spent 3 hours cleaning the room (went out for cleaning materials and bleach) as we could not relax in this dive before settling down. Food was truly awful - vegetables boiled to a mush and everything else was inedible. Staff were the rudest... more

Considering what you pay to stay at this hotel I wasn't expecting the Dorchester but I did expect a certain standard. I had heard this hotel had undergone a massive refurbishment and all past problems had been put to rest so decided to take my daughter for the weekend to celebrate her 12th birthday. The reception area is indeed Grand... more

Oh my god, please do not wait 40 years to stay here like me and be disappointed. It is hell, it looks grand from outside but the staff are rude, especially the one called Debbie, reams of people complaining.. Our room was round endless corridors, and had wires hanging out of the walls....we were upgraded....wow we had a spa bath... more