I have never come across such unhelpful and unapproachable reception staff, in particular the senior receptionist. A request for an extra pillow was greeted with a surly demand for an explanation as to why my wife and I needed such a thing. Similar behaviour was exhibited whenever we had the misfortune to need assistance, with the usual sharp "Not Possible!",... more

lousy hotel experience. booked directly over the phone and their hotel reservations misquoted the room rate by 200CHF!! Hotel management chose not to honour the rate quoted when we made the reservation and made us feel like we were at fault. Given we were there for the holiday May Day weekend, pretty much every other hotel was booked out so... more

Well, we love Lugano and always stay at the Hotel de la Paix. We do like the terrace and it is great if you have a room with a balcony overlooking the lake. Location is good and the bar is actually quite nice and old fashioned with a certain charme. Staff always friendly, really nice. more

We stayed on night in hotel De la paix and liked it very much. Although it's not in the city centre, it's possible to walk to the old town. The hotel has a good and spacious rooms with balconies (balcony is common, at least in 5th floor, so make sure that you have your door to the balcony locked if... more

We stayed at this hotel for a total of 2 nights, and overall enjoyed the expereince! Hotel: Things we liked: + location - very close to ferries, restaurants, and gardens! + room was very spacious and comfortable + bathroom was very spacious + room was very clean (no dust, dirt, or mold) + very clean sheets + pillows and bed... more

I went to the Hotel de la Paix with my wife during the week-end of July 22, 2005. The staff was very pleasant, the hotel is well located and the view on the Alps and the lake is fantastic. We've paid only 215 CHF per night for the room (brunch included) and we were upgraded to a suite. I would... more

This is by no means a business hotel, if that's what you need (I know, Lugano plus business sounds a bit mad), but we ended up trying to work in a corridor. The corridors themselves are a bit down in the dumps, all pink scuffed paint. My room was overheated and overlooking a busy main road, so no chance of... more

We changed to this hotel as our hotel on the Paradiso did not have air con. The SWISS COM mobile wireless internet works in your rom, and we used our laptop to write to our kids and look up things. The location was fine, central to everything. They gave great restaurant suggestions and were very nice. Rooms were typical Europe... more

My wife and I spent three nights at the Hotel De La Paix in early August 2003. One of the guidebooks calls it somewhat impersonal; I would call it formal and professional. It reminded me of what one expects in a really good American big city hotel like a Hilton or Hyatt. Attentive, but unobtrusive service. A staff which takes... more