My new husband and I have just returned from a 5 night stay at what I can only describe as an excellent hotel. We came for our honeymoon and the hotel really made the trip. The location is brilliant - pretty much a 5 minute walk from all the main sights plus the train station and CAF stop (from where... more

This is a fabulous hotel; worthy of its 4 stars! The hotel is elegant but not stuffy. The public rooms have beautiful art and furnishings. The rooms are large, airy and keep out the noise from the square. Bathroom was huge and exquisite. Great toiletries! The breakfast, included, is among the tops we've had (and we are fussy when it... more

This was a first rate hotel with very fine appointments---furnishings especially. The staff was very helpful and followed through on all of our requests with no problems. The work on the plaza makes the area look unkempt, but I imagine that when that is done, this will be a truly amazing location. There were a few too many people sitting... more

We just got back from spending 3 nights at the Hotel Santa Maria Novella. The place was lovely. I read the review from the guy that stayed there in March in which he complained about the man at reception. I have to say that the gentleman that helped us was amazing. While he was not "chatty" by any means, he... more

This is a wonderful place to stay. The works at the piazza will soon be finished but even now the location is perfect. Just around the corner is the train station and that is also the stop of the airport bus. This bus takes you there in 20 minutes for just 4,5 euro. The hotel is very well furnished and... more

We spent 6 glorious days at Hotel Santa Maria Novella over Easter. The hotel was full of travelers but the service was personal and impeccable. Our daughter, who had been living in Florence for several months, warned us that European hotels were less than impressive. She got to the hotel before we did and called us to say the place... more

I bypassed a number of hotels suggested by my travel agent based on the reviews posted by tripadvisor members. I selected the Santa Maria Novella Hotel because of all of the rave reviews about the location, level of service and overall quality of the hotel rooms. While the location was superb, this hotel definately wasn't worth raving about. My earlier... more

Our trip plans changed and suddenly they included Florence. We had 3 hours to find a place. We did not know what to expect. What a great place and very helpful staff. Our family of five wanted to spend the rest of our vacation at Santa Maria Novella Hotel! We plan on going back again and again. Jean Seattle,Wa more

This is my second stay in this hotel, and it just keeps getting better. I booked a "Stay 4 pay for 3" night holiday through a US travel agency, so I could pay in dollars, and ended up paying less than $200 per night, including breakfast. The service was impeccable, our original room did not have a bathtub, so we... more