We had an ok experience at the Monna Lisa although I have to say that it's definitely not a four star hotel. The garden was beautiful and the mattress was excellent but: the pillows were so so, the bathroom was tiny, the breakfast buffet was repetitive and very limited, the air-conditioning barely worked, the staff with some exceptions weren't friendly... more

We were in Florence for two nights and stayed at the Mona Lisa we absolutely loved it!!! The charm and beauty of this place is a wonderful memory of our Italian vacation. Our room was small very clean and well equiped with a mini bar flat screen tv etc The front desk was very helpful. The breakfast was excellent and... more

We just returned from our trip to Italy and sadly must report that the experience at the Hotel Monna Lisa was not a good memory for such a lovely city. The hotel by any standards - European or American - or on any level - cleanliness, location, safety, friendliness or customer service - the hotel was terrible. The photos do... more

Our family of 4 spent 4 nights at the Monna Lisa, and we found this hotel to be an absolute delight, with plenty of space and a good location. We stayed in room #1 (the hidden room!), a 2 story loft with 2 fold out beds downstairs and a queen sized bed in the loft. The staff was very friendly... more

My husband and I absolutely loved this charming hotel. We booked through a travel agent, not really caring too much about our hotel accomodations while on our honeymoon. We were so pleasantly surprised when we arrived at the Monna Lisa. It oozes charm, the staff was so kind and our room was... fun! The door to our room was almost... more

The Monna Lisa was a marvelous hotel and well maintained. Our room on the first floor had a nice view into the gardens, we squeezed 4 people into one room that was ideally suited for two but we had no problem since there is plenty of casual seating areas throughout the first floor, in spring and summer the garden woud... more

Hotel Monna Lisa is conveniently located near the sights but far enough away to be on a quiet street. Loretta at the reception desk was extremely helpful in arranging transport from the airport, making restaurant reservations and arranging train tickets to be delivered to us at the hotel. Room #35, a superior deluxe, was about the size of a standard... more

This hotel had the most comfortable beds along with the friendliest and most helpful staff of any hotel I have stayed in in Europe and I have stayed in over 50 hotels. It was such a pleasant and nice experience. I recommend it 100%. more

Fairly pricey (nearly €200 on the Sat night for what was supposed to be a special deal) and not clear what you're paying for. Public spaces do have some character but the room was small and although supposedly non-smoking, very smoky. I asked for another but was told that they couldn't stop people smoking in the rooms if they wanted... more