Well.. I had a good price for a room which normally cost much more( I paid 185Euros a day) but normally I expect more from a 5star hotel. It was very hot and there were not even water for free in the rooms. The Gym was a simple room without music and only 3-4 machines. No water there either!! Nothing... more

Our first night was in a standard room as the suites were all booked out, which left us with an awfull experience of a blocked drainage-pipe with a serious back-draft problem, resulting in a bath suitable for HELL. Though this incident wasn't as such the direct fault of the hotel - but merely some prior visitors who must have been... more

What a wonderful hotel. We finished up our last 3 days in Madrid and couldn't have had a better experience Staff was wonderful, hotel is beautiful with so many amenities... classy and the best of my 5 week trip. You can't go wrong more

Great staff & nice atmosphere. Rooms however pretty small, and a bit too ikea for my liking. Location is excellent, their 'Glass Bar' is best avoided. more

We booked this hotel based on the previous reviews which we read. We booked a suite and were not disappointed. The jacuzzi bath and shower room were excellent. The bathroom was very luxurious as was the rest of the suite which had electric blinds and different light settings to enhance the ambience of the room. The rooms were clean and... more

My fiancee and I stayed at Hotel Urban for 3 nights in August to celebrate my birthday. We have absolutely no complaints whatsoever about this hotel. I would disagree with previous posts that have described the rooms as small. We stayed in a standard room and thought the rooms were an ideal size. They are luxuriously decorated and very clean.... more

I read most of the recent reviews before I booked.......& that still didn't put me off!!! I stayed at the sister hotel, The Claris in Barcelona, some four years ago, so I was aware of what to expect. This is a five star hotel with prices to match. This is in no way a criticism. I had a marvellous experience... more

Wow. What an experience. This is what travel is all about. Totally out of my normal comfort zone of classic european hotels, and the antithesis of what I would ever select to live with back home. If you ever wondered how high-tech modern design could ever be ultra-luxurious, this hotel will show you how. Nothing gentle here! Everything is metal,... more

We have just returned from a four day stay in Madrid to celebrate my husband's 60th birthday. It was fantastic. We stayed at the Hotel Urban. The hotel is fabulous. The decor and ambience are stunning. The glass bar was under redecoration and had just been completed the day we left so we didn't experience that part of the facilities.... more