I agree with most of the previous reviews - the hotel really deserves its 4 stars: professional staff (but not overly friendly), rooms of a good size with everything you could expect in this category, nice lobby. The breakfast buffet had a large choice of fruits, sweets (apparently the Spanish loved them for breakfast!) and some warm dishes. Only the... more

We had some problems to find the hotel car park, so we walked to the hotel and ask for help: a member of the staff went out with me and drove our car into the car park. Good. The room was very nice and modern with a flat screen tv set on the wall, big and confortable beds, great wardrove.... more

The location of the hotel is very good. The rooms are modern but too small for the star billing of this property, and the price they charge. Lobby was adequate Staff are cold and unfriendly at check-in despite issues raised with them politely. The biggest and unforgivable issue for business travellers is the terrible internet. The deal was this: the... more

We visited Spain last year by ferry and on the way back , driving through the country, stayed in Bilbao before getting the ferry home. We arrived, without booking, and were immediately impressed by the amazing building, great reception staff and very good rates. The lobby was lovely- and the room very large and comfortable. Everything was extremely well presented... more

A nice hotel, clean, with very friendly helpful staff. We booked direct which was very good value. I'd recommend this hotel. We went to the partner/ sister hotel (Domine) for dinner at the 'Betz the black' restaurant which was very nice. more

We had some problems to get into the hotel car park (due to street directions) so I walked to the hotel and ask for help: a member of the staff went out with me and drove our car into the car park. The room was very nice and modern with a flat screen tv set on the wall, mini bar,... more

This hotel is very good and quiet, in a quiet location. I found all the amenities of a 4 star hotel and the staff were friendly and efficient. We could walk downtown within 10 minutes, so it was very convenient. The maids would make up my room whenever I wanted them to. Very good value for the money. more

Great hotel, great price. We stayed at the hotel the 1 night we were in Bilbao and got a fabulous deal on the hotel's web site. I agree with all the positive reviews on this site-four star hotel, very nice and modern rooms, the staff is very helpful. They even have pillow service-they have a pillow menu and you can... more

really quiet hotel. Great value for money. great service. good size rooms. I will stay here again. more