The swimming and spa facility is excellent. However, the other aspects of the complex are not for young families. The atmosphere in Giovanni's (supposedly child friendly option) is stuffy. The staff work hard but seem to be on edge. The food court is really not good and if you need assistance, unfortunately the staff do not speak English. The food... more

We booked three rooms in the highland hotel as it was meant to be the best out of the three. From checking in to leaving, the service and everything to do with the hotel was poor. Without wasting too much of my time, here is a quick review: 1) Service is terrible – Nobody cares about you, the customer. Any... more

My hubby and I went here for our second wedding anniversary. We got a good dinner bed and breakfast deal on the MacDonald website and were not disappointed. We only stayed for one night. Our room was very comfortable and nicely furnished/decorated. Bathroom had a cosmetic mirror which I liked and there were nice complimentary toiletries. We had a delicious... more

I stayed here with my young family in June for a weekend to get away from it all. The hotel and facilities are OK, but some what in need of some investment to bring the whole complex up to scratch. The owners need to splash the cash to generate the WOW factor. The bedrooms in the Highland Hotel are functional... more

I've stayed at three of the four hotels in this complex, and although all have been refurbished on the outside, the interiors aren't seen until it's too late. There are no smoking rooms, which is fine if you don't smoke. If you do, then it's hypothermia time as you stand outside in the howling winter gales, a plot to rid... more

Grounds and views - perfect. Hotel - tired and need of work - clinical feel Food - alright and not expensive (drink prices expensive but no more than you expect in a hotel but rip you off on soft drinks) Price - overpriced - £125 a night for a family room b&b or £95 room only - Beds - ok... more

Lovely location, opposite the train station, the facilities were outstanding, the hotel was clean, the food excellent and the staff could not be more helpful. Thoroughly recommend this hotel for a restful vacation. We also used the Spa facilities which were well run. more

I stayed in the Highland Hotel for 3 nights with my two children in April 08. The check in system was fine and we found our room failry easily. I would say the room only just meets 4 star. It is failry basic but it was clean and warm. The breakfast room / restaurant lived up to it's 4 stars... more

As someone who stays in hotels about 80 nights a year I thought I had seen it all. This was without doubt the worst £ for £ value I have come across for quite some time. I booked direct via the Macdonald web site having used them before I paid £90 for one night's b&b in the hope of getting... more