I found the hotel really shabby and run down. The reception area was dated, with faded carpet and fraying furniture. The room was even worse, there was an intercom phone in the bathroom which had fallen apart and was hanging off the wall. The bathroom was tiny and not particularly clean. It seems the cleaners only pay attention to the... more

Stayed here as I was attending a dinner which was being held in the hotel. The room itself was clean, a bit small but big enough for what I needed. The bathroom on the other hand was tiny! The lavatory was a nightmare - stuck in a very narrow section of the bathroom which made it difficult to get to.... more

Booked the hotel for a short notice trip to Edinburgh for New Year. It was very reasonably priced for the time of year & our room was large, comfortable & clean. Pleased to have a choice of eating- in the hotel restaurant or in the less formal & cheaper brasserie a short step across the car park. All staff were... more

Recently stayed at this hotel to attend a family party in Edinburgh. Upon arrival we were met by the rudest receptionist I have ever encountered, complete with sighing and banging the keyboard to make sure everyone knew she wasn't happy. Walked into our allocated room, can only be described as a shoebox, upgraded to a four poster which hadn't been... more

We booked the hotel online site unseen so I was rather apprehensive about what we would get, however, we were pleasantly suprised. The accomodations were very spacious for UK standards and the hotel had considerable charm and character. The grounds are beautiful and it was a great place to stay with children. I have been amazed at some of the... more

Stayed at the Braid Hills with some friends, to take in the Scotland V Wales rugby match. First impressions were that the hotel was overdue a refurbishment and that the public rooms were a little care worn. Our room was tiny, probably the smallest double room we have stayed in with a bathroom to match. That said, it suited our... more

Have just returned from a two night stay this is the 2nd time of staying here having booked with late rooms. Stayed bed breakfast and evening meal the food was 1st class,excellent value. Had a lovely room with a good view. Staff very helpful. The is a bus stop outside the hotel which runs frequently to Edinburgh centre. Will be... more

Spent the weekend here and the room had no heating/heating was not working. When we informed reception at 11 am, nobody came. When we rang again at 4 pm we were informed that they would get it fixed. At midnight when we again returned after dinner, we were challenged by the Operations Manageress who was surly and curt, informing us... more

having read the previous reviews of this hotel we were aprehensive to say the least!however we were actually pretty plesed with the place over all.i would dispute the 4 star rating they claim and say 3 with 4 star prices.there were 4 adults and a baby in our party. the rooms we were given were very nice,bigand clean, lovely views... more