This was my second visit to The Grand Hotel and I must say it was once again a thoroughly enjoyable stay. The rooms are clean, comfortable and well equipped, the food is excellent and the spa looks lovely (I did not have time to try it myslef). But the best thing is the atmosphere within the hotel, the staff are... more

Sadly we had to check out of this hotel without staying as each of 3 rooms that we were shown to had either hairs on the bedlinen or in the bath. The duty manager was fantastic and really tried to help us, and even cleaned the bath herself. No doubt she had some choice words for the chambermaid in the... more

Its difficult to believe that the Grand Hotel scored lower than the Travelodge. I've stayed at a few places in Swansea and this is as good as the Dragon if not better. Sure there were one or two little niggles but the reception staff were very very welcoming and sorted things out quickly. Doesn't quite rate 4* but a very... more

Was ideally situated for me - right opposite the train station. Room was clean and had all the facilities you'd expect. Hotel reasonably well kept. They have a small gym which was useful for a workout and a fairly spacious relaxing room with Jacuzzi, Steam room, Sauna and seating area. I think what disappointed me was a general lack of... more

This hotel is across the road from Swansea railway station making it very useful for traveling in and out of the city. The room itself seemed very modern, possibly the result of a recent refurbishment. There was plenty of space and the bathroom was also practically spotless. The bed was very comfortable and clean The television needed a retune, with... more

The quality of this hotel fails to disappoint, our second stay at the hotel was superb. We decided to treat ourselves to an Executive room, with Super King sized bed, and Jacuzzi bath, room service & a bottle of champagne was all we needed to have a a wonderfull time, enough said - highly recommended!!! more

This is my complaint letter to the hotel regarding our spa day, I also have contacted Environmental health: I am writing to complain about the spa day that myself and eight other of my friends paid for on the 02/02/2008 at the Grand Hotel, Swansea, which was a day for us all to celebrate a 30th birthday. The whole experience... more

Stayed here twice - October 07 and again in December. Loads and loads of petty problems - not what you expect from what purports to be a 4-star hotel. Spoke with manager first night, who expressed concern. But that was all. Later had a snack meal which took ages (even though the place was empty), then came wrongly specified. Wrote... more

frosty welcome from reception staff, chewing gum stuck on bedroom carpet & mold around bathroom walls. Breakfast was ok. more