Echo the other comments here. The staff are pretty useless, the food is poor, and the overall running of the place average. Not 5 star as it claims. The venue is lovely, and the gardens great. However, the setting is ruined by a fairly average experience inside. more

I am disgusted with this hotel and would wholeheartedly not recommend it. The staff are verging on incompetent and when a serious issue was addressed to staff - the provision of an iron with all the wires exposed - I was not offered an apology or any acknowledgement that a serious accident could have happened. I have copied the letter... more

We arrived at the hotel after a long drive from Kent, only to be told that our booking had not been made due to an error on their new website. My partner had specifically spoken to the hotel staff approximately 3 days before arrival, and was told to make the booking online, for which he received a confirmation and reservation... more

This was myself and my husband's third visit to this hotel and although we've had no complaints before, we did feel that the standards had slipped this time. On arriving at the Hotel, the porter was very friendly and the reception staff were very helpful. On arriving at our room, the disappointment crept in. We had booked an Executive Room... more

My husband and a lovely stay here. The room was great, and the spa was excellent. However DO BE CAREFUL that you ask for a room which has been recently refurbished, is in the traditional wing, and which overlooks the terrace/golf course. The first room we checked in to was very dated - peeling wallpaper and a very dated/chipped bathroom.... more

The Welcombe is an imposing house set in beautiful grounds, the old bedrooms in the main house are large and comfortable though the decor is a little dated. The Reception rooms are imposing and the classic a la carte food really very good. Breakfast would have been great if it was still 1980!! as it was it was Ok. The... more

My partner booked to stay at the hotel 3 days before our arrival date using the hotel's booking line. He made the booking and received the reference. Yesterday we arrived at the hotel after a long drive from North Wales to be kept waiting at reception. Initially the man who served us couldn't find the booking and spent 10 minutes... more

To celebrate our 1st wedding anniversary we found this spa break package for £110 pppn on spa breaks and lastminute.com incl DB&B and one spa treatment each. My husband phoned the hotel beforehand to say it was our anniversary, asking if it might be possible for an upgrade, the response was very friendly and they would see what they could... more

The main building and grounds at this hotel are beautiful, but sadly, the service elements are not a match for the grandeur. I stayed on a business conference and I think this hotel relies on that market. The room I had had been recently refurbished and was clean and well equipped, it was however, very hot and I slept with... more