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Old Mill Hotel & Lodge

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  • Rooms: 26
Toll Bridge Rd Wells BA1 7DE England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 45 traveler reviews
  • What to Expect:
    • 2.5 based on 39 reviews Rooms
    • 3.5 based on 35 reviews Service
    • 2.5 based on 36 reviews Value
    • 3 based on 39 reviews Cleanliness
    • 3.5 based on 3 reviews Dining

Reviews of Old Mill Hotel & Lodge

( 1-10 of 45 )
Sep 24, 2008
0/1 found this review helpful

My Husband and I have just returned from a weekend break at this hotel. All we can say is terrible. Everything from the decor to the service we received was appalling. The room was small and had other guests in the form of spiders (quite big ones) and the bathroom was tiny. Cleaning the hotel seems to have been forgotten... more

Management response from
l0nd0nRich, General manager

In response to the reviewer. The guests came down to the restaurant at the allotted time . I agree tthe table was not ready as we were using it asa relay rather than leave the guests totally isolated in the top section of the raestaurant on their own . My restaurant supervisor gave them the menus and read them the...

2 of 5 stars
Wirral UK
Sep 15, 2008
0/1 found this review helpful

A trip back in time, very 1960's and sadly in need of investment. Not value for money. You could have played squash with our poached eggs. The staff were pleasant and helpful, the situation delightful.. Glad we stayed only one night. more

Management response from
l0nd0nRich, General Manager

In response to the reviewer The Hotel public areas were only redecorated 2 years ago . the exterior of the lodge was painted in the last 3 months . Our Area outside the restaurant was painted around the same time . The hotel was sold to a new owner in September 2007 Since the turn of the year we have...

1 of 5 stars
birmingham
Sep 6, 2008
1/2 found this review helpful

If you don't mind staying in a dirty hotel love flies and spider's then this could be the place for you!! Having looked at the web site this hotel seemed to tick all the boxes we couldn't have been more wrong. Before we had even booked in we were asked if we would be dining there that evening when we... more

Management response from
l0nd0nRich, Genaeral manager

In respect to this review . I telephoned the lady in question who indicated to me that her partner had a fear of spiders and that is why they did not stay at the hotel. the fact that I had to contact them on the very next day goes without saying. They left the hotel without notice and were not...

Sep 5, 2008
1/1 found this review helpful

I just wanted to comment on the hotel as i had a very excellent stay. The staff were helpfull in every way. the food was lovely and the welcome we all recieved was remarkable. We booked a week end for me and my wife, and then booked 6 rooms for the family 3 weeks later. i couldnt recomend it enough.... more

Aug 31, 2008
1/1 found this review helpful

Our weekend stay at this hotel exceeded all expectations. The room was very spacious and the view was marvellous. The food was fantastic, the flavour of the lamb and chicken liver crostini will stay with us for ever! The service was impeccable, everyone was friendly and helpful. Many thanks to Head Waiter, Gary, for the impromptu birthday cake, which made... more

2 of 5 stars
Tunbridge Wells
Aug 18, 2008
0/1 found this review helpful

Chose the hotel from a comparison website because it suited our needs. Subsequent to making our reservation we were given two good references by aquaintances. The location was very pleasant with views of the river Avon. The old mill waterwheel still exists and freewheels with the current. ......BUT the rooms in the lodge are cramped , damp and mouldy. Maintenance... more

2 of 5 stars
Guildford
Aug 6, 2008

We managed to book the last room available in this hotel at the very last minute i.e. on the day and was very pleased that they could accommodate us. The cost was very high though in comparison with what was offerred. It's set by a river and has a water wheel going around all the time, which is really lovely... more

1 of 5 stars
Manchester
Aug 3, 2008

We turned up at the hotel and checked in to a property that is in desperate need of refurbishment. As we walked up to our room the carpet was dirty and the wallpaper was coming away from the walls in the hallway. We walked into our room that was not at all acceptable as the walls and skirting boards were... more

Jul 29, 2008

When we arrived at the hotel we were told that restaraunt was full & had to dine elsewhere which if I had known in advance, wouldn't have stayed there. I had booked a "superior room", which in all honestly was nothing more than below standard in my opinion. The shower was little more than a dribble & the bed/mattress was... more

2 of 5 stars
Sydney Australia
Jul 8, 2008

We have just returned from a 6 week trip around the UK and I can honestly say this hotel was one of 2 very disappointing stays we had in many hotels/Inns. Our room was fine with a nice view over the falls , the receptionist was informative and we booked in for dinner. We were first in the dining room... more

Reviews of Old Mill Hotel & Lodge

( 1-10 of 45 )
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Old Mill Hotel & Lodge Address

Toll Bridge Rd, Wells BA1 7DE, England