Stayed here on business and this has to be the worst hotel I have stayed in London at this price. Reception and downstairs public areas are rather grand but other than that standards are well below what you would expect for the price. Had to swap rooms because there was no handle on bahrooom windon which swung back and forth... more

I spent six dreadful nights at the Grosvenor Hotel recently. At first glance the hotel appears quite nice. The lobby is bright and clean. There's a grand piano in the center beneath a giant chandelier, a wide marble staircase, and a doorman outfitted in top hat and tails. Luxurious, right? Sadly, no. This is mere window dressing. Get beyond the... more

I should have known things weren't going well when the bellhop couldn't find my room when I was checking in - we were wandering down tiny corriders and passing into other wings - very bizarre. When I finally got to the room and was shwon in i was dumbfounded. I have never seen such a small room in my life... more

We stayed 7 nights at the Grosvenor in june/july 2008. We are two adults and a child. After reading other reviews we were pepared for anything, but we were plasently surprised, the room was big ,clean and everything in it worked, lownoise aircondition, flatscreen tv and a very nice maid who kept the room tidy each day. It wasnt a... more

The entrance to the hotel is very nice, the location to the underground is great, the single rooms leave a bit to be desired. AC? said they had it, couldn't see it, got a bad clicking ceiling fan that was rotating the wrong way for cooling. almost wanted to do maintenance on the room. luckily wasn't in the room enough... more

When I first checked in, I was offered an upgrade for 20 pounds to a room with air conditioning. Since I was staying for a week, I accepted. I was first given a room similar to what has been previously described - small, overlooking the buses. The promised air didn't work. When I called, they moved me to an absolutely... more

The hotel is fine and the location great. The bar is fantastically amtospheric and breakfast good. The only downside is the rooms I have been given here (admittedly on the cheaper tariff)are absolutely tiny, very hot and noisy dependent on the location. Worth a visit but invest in a larger room away from the bus station. more

Stayed at the Thistle 3 times in the past 6 months. December 2007, March 2008 and June 2008. The first time, room was adequate if not dated. In March i had to change rooms twice, as the first room was like a freezer, heating was broke and wallpaper was peeling off the walls. I complained and was given a room... more

Stayed at this hotel for one night with my daughter to see Wicked. (Can thoroughly recommend the show!) The situation of the hotel was perfect for a one night stay. Lots of restaurants near by and tube and theatre within easy walking distance. We paid £163 for a twin bedded room including breakfast. The entrance to the hotel is very... more