Arrived at the hotel to discover that our booking agent had mucked up our booking for the second time,but this certainly was no problem for reception staff who sorted it out with ease.They upgraded our room (although I have to say the standard room was also excellent) and made us feel a fantastic. The hotel is superbly maintained,from reception to... more

We have stayed at this hotel many times over the past few years and I have some good and bad points to make.The good points are...... 1) The food cannot be faulted at all,the choice is excellent and portions very good 2)Some of the rooms, although in need of a little updating are of a good size, quiet and have... more

From first arrival at this hotel the staff could not have been more helpful or friendly. Our stay was for four nights, two adults and two children, age 3 and 6. Our children also enjoyed their time at the imperial and made good use of the swimming pool, which was obviously very well maintained. The family room we occupied was... more

Excellent in every area except the painting/decorating in the rooms and around the windows etc. Bit scruffy in some rooms, we asked to be moved from our first room as it was not up to standard. The next room was much better but still tatty around the window sills etc. Those things aside i thought evrything else was very good,... more

May 25th 2008 We stayed at the Hotel over the bank holiday weekend and even though they had a huge Dance convention staying there we found the service to be excellent. We had booked late directly with the hotel and there were no family rooms available so we were offered two standard twin rooms together which were to a high... more

Ive stayed at this hotel a number of times now, and it still impresses me. The rooms are well equiped, the staff are very helpful and the views from the room were stunning (for Blackpool anyway) On arrival, check in was floorless, even though we arrived early the rooms were ready. The free use of the leisure facilities were a... more

Only had 2 nights DBB but wanted to stay longer. however due to work commitments we couldn't. The hotel was spotless in cleanliness everywhere, The food was excellant and the main thing was the staff were proffesional , helpful and cheerful making our stay most enjoyable. more

stayed with mum for long weekend break at the Imperial hotel in Blackpool. All staff were really friendly especially all the restaurant staff - they were excellent.Room was gorgeous with sea view and very spacious (twin room), went to health club a few times - staff again were very good. Stayed at hotel with dinner, b&b included - food was... more

When i pulled up at the hotel i was impressed with the hotel but that did not last long once in the room. No one to help with my bags.. as a women on her own with 3 bags i would have appreciated some help, some help was offered after i check-in but to late! My room was on the... more