We have stayed here before and have been pleased with most things As a former guest we receive "special offers" through the post and we booked after receiving one of these. I thought I had secured the best price,2 rooms,3 nights, bed and breakfast.I found out from other guests that we had paid over £100 more per room and that... more

Just back from a short stay at the norfolk royale in bournemouth. We stayed in one of the new club rooms and i would highly recommend doing this at it was superb. I think it was a super king size of bed and it had a plasma screen tv on the wall. We were supplied with luxurious bath robes and... more

A booking for four rooms for four people attending a four day conference at the beginning of July 2008 in Bournmouth was made one year in advance (in 2007) with a deposit paid. On the day of our arrival we were told we would have to be relocated to a travel inn as our booked rooms at the Norfolk Royal... more

We booked the Norfolk Royale for a long weekend, we visit Bournemouth often and usually stay in a supposed trendy hotel on the east cliff, but fed up with bad bedrooms and rude staff we decided to have a change. We are so glad we did, from the moment we arrived the staff were great, friendly and helpfull. Our room... more

We stayed for 2 nights On arrival we were offered a porter who took our bags to our room, first impression..nice and clean. decor is English/Traditional The room, a family room was a good size, bed was comfortable, even the kids beds Pool was a good size, Restaurant was nice (high chair for the little one) Staff were friendly and... more

The reason for our trip to Bournemouth was a little break and we got a really good deal on travelzoo to stay 3 nights at the Norfolk Royale which included a free bottle of champaigne which was very nice. Overall as i had seen revies on trip advisor on this hotel (after we had booked it) and on the whole... more

The pros : Good location, friendly staff, safe family feel hotel with no 'hoodies' or young crowds of yobs... The cons : Decor in rooms was too dated, bathrooms were old and a bit small, swimming pool was way too small, and steam room was a bit smelly and not 100% clean. However, if you are planning on spending most... more

Parking is charged at £12 a night extra does not have a proper restaurant some of the staff were very rude rooms need refurbishing all in all there are plenty of better hotels in Bournemouth cannot see how it gets a 4 star AA rating more

DON'T BOOK THIS HOTEL IF THERE IS ANY CHANCE YOU MIGHT CANCEL AS THEY HAVE ABSOLUTELY NO REFUND POLICY! I had a terrible experience with this hotel as regards their booking and cancellation policy. A couple of weeks ago I made an online booking (via the hotel website) to stay at the Norfolk Royale hotel. When booking online the hotel... more