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Pacific Palisades Hotel - a Kimpton Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 188 reviews
188 Reviews
5.0 of 5 stars
74
4.0 of 5 stars
72
3.0 of 5 stars
22
2.0 of 5 stars
17
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 102 hotels in Vancouver
Description: Housed in twin 20-story towers, located downtown near shopping & financial districts, Stanley Park & beaches.
  • Address
    1277 Robson Street
    Vancouver, British Columbia V6E 1C4
    Canada
Check Rates: $243 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 188 traveler reviews
  • What to Expect:
    • 4 based on 134 reviews Rooms
    • 4.5 based on 130 reviews Service
    • 4 based on 130 reviews Value
    • 4 based on 134 reviews Cleanliness
    • 4 based on 32 reviews Pool
  • Recommended For:
    • 50% based on 146 reviews Pet owners
    • 50% based on 146 reviews Families with teenagers
    • 40% based on 146 reviews Older travelers
    • 40% based on 146 reviews Young singles
    • 40% based on 146 reviews Families with young children

Reviews of Pacific Palisades Hotel - a Kimpton Hotel

( 1-10 of 188 )
3 of 5 stars
Bittany France
Jul 19, 2008
1/1 found this review helpful

Stayed for 5 nights in a one bedroom suite with wife and 2 children. Sofa bed for the kids in the living room OK but no space for clothes, cases etc. Kitchen units, although recently repainted ,were old and should have been updated many years ago, fridge, kettle, microwave of the cheapest quality, and while everything worked it gave the... more

Management response from
PPH_AGM, Assistant General Manager

Dear NigelBittanyFrance, Thank you very much for taking the time to post your comments on Trip Advisor, even though we did not meet your expectations. Please know that we make every effort to give outstanding service and it is always our intention to make every guest feel special and valued. The Kimpton Hotel & Restaurant Group has an excellent reputation...

5 of 5 stars
long beach, california
Jul 18, 2008

My husband and I just returned from a well over due vacation. This vacation was acutally suppose to be our Paris trip ( for my 40th birthday but I decided to do Vancouver and have a Big Four - Ohhhh shin-dig with about 100 guess), we decided to explore beautiful Vancouver! It was without a doubt a lovely time. The... more

Management response from
PPH_AGM, Assistant General Manager

Dear sabi, Thank you very much for taking the time to write such a detailed and positive review of our hotel and of our city. I am so glad that we contributed to your memorable birthday celebration. Please return soon. I will happily buy you a belated Happy 40th Birthday cocktail. Yours sincerely, Bert le Roux Assistant General Manager

5 of 5 stars
Santa Cruz
Jul 18, 2008

We typically try to stay at Kimpton hotels. They may not be the most "luxurious" hotels or have the most updated interiors, but we can always count on the service to be excellent and to feel welcome when we arrive. Plus, I really appreciate what they are trying to accomplish by taking older properties and breathing some life back into... more

Management response from
PPH_AGM, Assistant General Manager

Dear teetokush, I am so glad your great stay with us prompted you to post your comments on Trip Advisor. It is so nice to see a review from a true Kimpton fan and your loyalty to us is greatly appreciated. Please contact me personally the next time you stay with us. I will do everything I can to make...

3 of 5 stars
California
Jul 16, 2008

My daughter and I stayed three nights at the Pacific Palisades Hotel. We had a 1BR suite on the 14th floor, which had a balcony overlooking Robson St with nice city and distant water views. It was spacious with a sofa bed in the living room, TV armoire, chair, desk, dining table, and kitchenette. The furnishings and the room in... more

Management response from
PPH_AGM, Assistant General Manager

Dear kitty55, Thank you very much for posting your review on Trip Advisor. Your detailed review of our hotel is much appreciated. I am especially grateful for your comments about our friendly reception staff and exceptional housekeeping team. I will make sure that your review is posted so that all our employees can read it. The housekeeping team in particular...

3 of 5 stars
british columbia
Jul 12, 2008

Staying here depends on your needs. If you want to be close to shopping and restaurants this is a good choice. The property used to be a condominum, so the king suites are very spacious--the room included a living and dining area with a sink and counter...so a good choice for families and extended stays. However, this hotel is really,... more

Management response from
PPH_AGM, Assistant General Manager

Dear ‘passportandticket,’ Thank you very much for taking the time to post your comments on Trip Advisor. Your comments are constructive and truly valued. We realize that we have much work to do to raise the quality of the physical property so that it meets the quality of service for which we are well known. If you don’t mind, please...

Jul 11, 2008
1/1 found this review helpful

We thoroughly enjoyed our stay at this hotel, and were pleasantly surprised at check-in when we were upgraded to a one b.r. suite. Room decor was modern/asian with a citrus color scheme, which was visually refreshing. Loved the comfy bed after the long trip to Vancouver, and had a great view from our room. This is the first time we... more

Management response from
PPH_AGM, Assistant General Manager

Dear OKaren, Thank you so much for posting your positive review of our hotel on Trip Advisor! At the end of the day our purpose is to gain customers and I’m thrilled that we have won you over. The Kimpton Hotel & Restaurant Group has hotels in most major US cities now and we look forward to seeing you at...

Jul 9, 2008
1/1 found this review helpful

We stayed for 5 nights in early June, and since we returned have read some of the reviews. The location is excellent, as are the staff and also some of the added features eg wine reception each evening. The health suite is superb. As mentioned elsewhere, the two buildings are served by two fairly slow lifts which give no indication... more

Management response from
PPH_AGM, Assistant General Manager

Dear KG-7, Thank you for posting your review about our property on Trip Advisor. I appreciate your positive comments about some features of the Pacific Palisades Hotel. Regarding the not-so-favorable comments, please know that we are working on getting approval for a renovation. But, until that day comes, we do want to make every effort to ensure that you do...

5 of 5 stars
Strathmore, Canada
Jul 2, 2008
2/2 found this review helpful

I traveled to Vancouver for a business trip last week, and thoroughly enjoyed my stay at the Pacific Palisades. As it was booked by my work, I have no idea what the cost was, but was very impressed by the hotel. I would say I am a seasoned traveler, and would also have to say that I am not picky... more

Management response from
PPH_AGM, Assistant General Manager

Dear idreamofbeaches, All I can say is thank you! I really appreciate the effort you made to post such an excellent and detailed review of our property. You gave lots of thought to every paragraph of your review and I am thrilled that we made such a great impression on you and your group. I look forward to you staying...

4 of 5 stars
North Wilkesboro, NC
Jun 25, 2008

First of all, you cannot ask for a better location that the Pacific Palisades location. Located downtown, it is easy walking to a wide variety of restaurants and shopping. And there are two Big Bus pick ups/drop offs nearby. Our room was very nice. We especially enjoyed the kitchenette area. After tiring days spent sightseeing, my husband and I opted... more

Management response from
PPH_AGM, Assistant General Manager

Dear lgw, Thank you so much for taking the time to post your comments on Trip Advisor. I am grateful that you liked our hotel, it's location and your guest room, but I am so disappointed to read that you did not find our staff to be welcoming and warm. Out of all the comments that we receive in our...

Jun 19, 2008
2/2 found this review helpful

Now this hotel is renowed for the celebrities that use to stay there in the 70s and 80s. Staff were great, actually gave us an upgrade to basically a one bedroom on the 19th floor. This type of room would be ideal for families and longer stays. Bedding was heavenly and I loved the toilitries. But unfortunately that is about... more

Management response from
PPH_AGM, Assistant General Manager

Dear Vickie_Bernie, Thank you very much for taking the time to post your comments about our hotel even though we did not meet your expectations. Your comments about the state of our hotel are greatly appreciated. Let me confirm that our hotel is a converted apartment building. The Kimpton Hotel and Restaurant Group is doing it’s best to make recommendations...

Reviews of Pacific Palisades Hotel - a Kimpton Hotel

( 1-10 of 188 )
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Pacific Palisades Hotel - a Kimpton Hotel Address

1277 Robson Street, Vancouver, British Columbia V6E 1C4, Canada