I wish I had read the other reviews before staying there... Not only is the staff unhelpful, and they seem to be doing you a favor for letting you stay there, they also "make mistakes" when giving the change back after you pay at the bar. THE WORST THING IS THAT THEY BROKE INTO MY ROOM (FORCED THE LOCK OUTSIDE)... more

The lady at the front desk was just terribly rude. It seemed like she was doing me a huge favor to accomodate me and my husband. The rest of the staff was nice, the cabins clean and confortable, the beach was wonderful. I realized my cell phone was missing when i got home but I do not know if it... more

I'm smacking myself in the forehead wishing I would have checked out TripAdvisor before putting down money for 5 nights at the Diamante K. The payment-in-full policy for internet bookings should have been a sign that things may not be right at this place. Looking at the negative reviews over the past oh...four years, it would appear that nothing is... more

I went there with a friend who said she had friends that had stayed there and loved it. When we got there we felt uncomfortable almost immediately. They give you locks for the doors when you leave, but you have to give the key so the maid can clean the room. But the maid went into my suit case and... more

This place is terrible~!!!! We paid in advance on paypal. Got there, they calimed we did not have a reservation, even with the printed res. number from their website. Finally got a room after 2 hrs of arguing.,...Left for the next 2 days (we had paid for the entire week) staying with friends down the beach...came back and they had... more

-we stayed for 3 nights in the Diamante K -they have a wonderful small, private beach - a perfect peace of land -in the cabanas you hear the waves crushing on the rocks -the restaurant and bar is good and great to chill out -the cabanas only have light from 6-11 p.m., and no electricity socket (you have to charge... more

Full of itself The woman that runs the place is a nightmare. When I stayed with my family they had problems with the water. she checked me in, took my money and then I had to go and mention we had no water. She then told me she knew, but hadnt mentioned it. All I heard was 'its not my... more

If you want a lovely setting but can deal with a complete lack of courtesy and class, not a bad place to stay. Diamond K is a strikingly lovely beachside hotel set on one of Tulum’s many secluded bays. Set among palm trees and lava rock, the cabañas are well maintained, the restrooms quite clean, and the restaurant serves decent,... more

Please do not stay at this hotel. A friend and I were treated with contempt, rudeness, intimidation, threats, blackmail and in the end they stole our money. So that's the overview! Details below.... We booked online for 7 nights and a two-way transfer. The transfer arrived at the airport and was very good. However on arriving at the hotel, we... more