I just want to say the hotel is TERRIBLE starting from everthing, the staff wich is incompetent and unhelpful especily Luisa M. "The Reception Manager" if you can call her MANAGER, when i made the reservation the call center guy (The one how knows more tha me), told me the hotel has 3 pools, jacuzi, room services 24/7, live music... more

OK, so much pro and con has been written about this hotel, I will try to cut through the other 95+ reviews and tell you how it is. I am an airline pilot. I stay in hotels for a living, anywhere from Best Western, to Westin and Omni, etc. There is nothing wrong with this hotel. What is wrong is... more

While the hotel is technically in the "hotel zone" it's closer to downtown, and quite a distance from the main area where most people go to hang out. That being said, it is easily accessible by bus. The buses run every 3 minutes or so it seems, even late at night and on Sunday. It was about 5-10 minutes on... more

After reading reviews of the Holiday Inn Cancun Arenas I was a little weary of what the hotel was going to be like. When we (4 ~26yr old guys from Michigan) arrived we were checked in very promptly. After checking in we immediately went to the lobby bar and had a couple shots of tequila (Jose Cuervo- not bad for... more

We selected this hotel because we are faithful and long-time Holiday Inn guests. I would like to state that before anyone chooses this hotel, there are several things that you may want to consider. I'll just tell everyone our story, and then you can decide for yourselves. This hotel is quote in the hotel zone. Let me tell you it... more

If you are traveling with your children our anyone you care about, do not stay here. We checked in and had to leave immediately to to the unsafe and unsanitary conditions. If you are not fluent in Spanish go elsewhere immediately. Very few people speak any English and the entire staff treated me as if I did not belong because... more

We picked this hotel because they had a Pryority Club point Savers special that weekend. I was honestly not expecting much because the deal was unbeleivable. We were pleasantly suprised by the exceptional service we received from the help but more so by the quality of the food. We checked in late around 9:45 PM and the front desk immediately... more

Trip time- April 1-April 6 2008. This hotel was ok. It was clean and the staff are super helpful, but they are so helpful you feel as if you should tip everyone and if you tipped everyone that helped you, you would spend all of your spending money! The first room we were in was 1217, and the room was... more

My husband and I read many bad reviews, so we went there with an attitude of you get what you pay for. It is a 3 star hotel and that is what we were expecting. We actually were pleasantly surprised on how clean and well kept this hotel was. We stayed for 7 nights and enjoyed them all. At time... more