Website says boutique and it is not a boutique hotel, service was ok but the lobby as well as the rooms were a litlle dirty. The restaurant is awful, the waiter couldn't tell us about the food, the food was horrible, not gourmet, not nouvelle, not fusion. About the sushi bar, Horrible sushi, they dont know what they're doing, they... more

There are no words to describe the incredible experiences I have had in Cancun at the Bel Air Collection. I fell in love with the hotel when I spent a few days in Cancun on my own. I chose the hotel from the pictures fearful it would not be what it seemed. I had wanted to stay in a hotel... more

We booked one night at this hotel as we were staying in one of the budget hotels in Cancun (Imperial Laguna) and wanted to treat ourselves for one night. I must admit I was a bit disappointed with the hotel's location as its about a 25 minute bus ride from most of Cancun's main attractions but apart from that I... more

Absolutely Loved it” Bel Air Collection November,2007 This Hotel was everything we wanted it to be. So romantic and beatifully designed it just takes your breath away. We had a room with a seaview, bed was very comfortable and the room had everything a traveller needs, even the towell robes. We took all inclusive option. The restaurant has a great... more

Ten points to the Bel Air, one of the most original hotels in Cancun. The hotel and rooms are much prettier than the pictures on their website. The open-air lobby area is quite original and inviting for a drink or an afternoon's rest. Everything is clean, efficient and in working order. We got a Kool Lanai suite with jacuzzi (room,... more

staff is wonderful and being a small adult resort it was very nice. rooms are small and basic but decor is all new. one rest. and it was all ala-carte no buffets. beach was great. whats makes this a good resort is definitely the staff, they work very hard and are very polite. there were no partiers pretty much a... more

If you go in with low expectations, you won't be dissappointed. Unfortunately, we read several of the reviews here and found that they we're incredibly misleading. For starters, it was quite a challenge to find anyone on the staff that had mastered the English language. After the first few attempts with misleading "yes!" answers, we gave up. We did find... more

I LOVED the Bel Air. I traveled to Cancun on 6/7/07 and returned home on 6/10/07. My purpose was to attend my niece's wedding, which was at a different resort. The Bel Air is sooooo B-U-T-FUL, with its red on white. It's most probably the cleanest resort I've ever stayed in. The furnishings are quietly beautiful and stylishly well-designed; very... more

We just returned from a wonderful vacation at the Bel Air in Cancun. I had read through hundreds of reviews on Cancun Hotels and Resorts, and based on that research, decided the Bel Air was what we were looking for. It did NOT disappoint. I found the other reviews written about the Bel Air quite helpful. The service is above... more