We booked our vacation using Interval World's website. IW's site rates the Royal Mayan as a five star resort, but most other websites only rate it at a 3.5. I was a little worried about this, but once I got there, I fell in love! We had reciprocity at the other Royal resorts, but still spent most of our time... more

Keep on lovin it every year!!! Great service, great drink and great times!!! Everyone is super friendly. Room is very clean, could use a little updating, but hey, you are in CANCUN!!! Not your own living room!!! Shouldnt be hanging out there unless it is 4AM!!! Then who cares what the room looks like. We Will be there in 2... more

Just returned from a week with my parents in their time-share there and I was somewhat disappointed with my stay at this property. The waiters and bartenders were rude and surly the entire time - and I was tipping 20% consistently for nothing! They never smiled or spoke with us, just took the orders and gave you the goods. You... more

This was our first trip to Cancun we went with 6 others. Thomas More picked us up at the airport and was prompt. We used also them to book some of ours tours and other outings during our 10 days. The Resort was beautiful very clean and comfortable. The staff was very nice and helpful. The beach was the best.... more

We stayed at the Royal Mayan for a week in Feb. 2008. We had five adults and a 20 month old baby. We are not timeshare members and booked directly. It could not have been nicer. We had a 7th floor apartment overlooking the pool and with a direct view of the ocean. The apartment was spacious, very clean, and... more

Have been going to Cancun for several years, but 2007 was the first year at the Royal Mayan. I was not sure how I would feel about it after spending several vacations at VCI and feeling so at home there, but I loved the Mayan! The staff was wonderful, the villa was superb and the overall experience was the stuff... more

Friends offered us a week at this resort and after reading blogs on this site, we decided to go. We were not disappointed! Most especially the staff are very dedicated which goes a long way when vacationing. There was no sense of being rushed in any way, the restaurants are not four star but extremely comfortable. If you want to... more

We booked one week at the Royal Mayan through Interval International. We were not disappointed in the least!! The service was exceptional all around. The entire resort was impeccably clean. We always saw people cleaning, landscaping etc. We dined at La Palapa restaurant several times and found it reasonably priced and the food was great. It was too bad that... more

went saturday to saturday during thanksgiving week.hotel room very clean but need updating. pools are so-so. people are friendly and helpful.on 3 different occasions though throughout mexico we asked several people the same question on directions and received several different answers.the food was good and very reasonable. we ate several meals right there at our resort.82 all week and cloudy.... more