We booked a non- all-inclusive one week stay. We were not allowed to even buy a drink from the bar because we did not choose the all inclusive. Our room key did not work all week. We went back to the counter several times to fix it to no avail. OUr room was right by the entertainment stage which we... more

The staff was amazing and do a good job a taking care of you. We had fun going out to the clubs with the hotel staff who arranged the entire outing. The food could have been better, however our room was amazing with a stunning view of the beach. I will definitely be back to this hotel. I felt like... more

For the most part the ratings on this Hotel are on the money. You can't beat the location. Very easy to get to and the service is fast and prompt. I arrived early and had no problem checking in early. Once inside I found my room spacious witha great view and overall very clean. The elevators worked, although in the... more

We stayed at this hotel only one night. We booked it through Hotwire.com. It was a great value! The beach was beautiful the pool was nice too. The staff was very friendly. We only ate at the buffet for breakfast and dinner. The food was just OK. There was always a wait to be seated at the buffet between 5-10... more

We weren't sure what to expect but didn't figure we'd be at the hotel much. This is an elegant place for being "economical". From the time we got to the front desk until the bell hop loaded our luggage into the van to leave, the service was very good. The people who cleaned our room each day left linen/towels folded... more

We stayed at this hotel for 2 days prior to transferring to another hotel as part of a work related convention. We were assigned to the ninth floor of an adjacent hotel. We rode an elevator up to the eight floor and then had to walk up stairs to the ninth floor. THIS WAS NOT FUN. The room was hot,... more

This was my first time to Cancun, loved the resort, they were helpful, the food was excellent. And I must say, the beaches, wow those waves and the aqua water were awesome! I will definitely go again and book with this resort. more

This a property not worth going back to: I can't say that about most trips that I have been on in the past few years.maybe 20 1 Front desk wont let you in a room until after 3 but if you tip the manager he will get you in right away 2 bar is under staffed ,unless you like martinis... more

my friend and i stayed for two weeks at the beach paradise. We are both 29 and from start to finish our holiday was great. The hotel was very clean rooms were brilliant we had a sea view, The food was great good selection. The staff could not have been any nicer very helpful. I would recommend this hotel to... more