We signed up for a week all-inclusive at Lagoon without knowing what to expect, so I was pleasantly surprised. In my opinion, the hotel is very nice and they are doing an excellent job with maintenance and upkeep. This bayside hotel has a villa atmosphere, with open courtyards leading to the rooms, and long winding custom staircases leading to the... more

Being an RCI member we were given the choice of an exchange at this Resort. Mandatory All Inclusive, which, unless you join in & enjoy all the facilities, is quite expensive. However,we enjoyed the food,accomodation,sun & relaxation. Used the Spa once, which was very good and reasonable rates and $30 off, from the All Inclusive. Food was very nice,plenty of... more

This was our favorite vacation ever.!! The service was great.!! The food was great.!! Everyone went out of thier way to help us.!! We will go back.!! more

Our trip started out normal. Great flight there. We are Canadians and travelled from Buffalo to Cancun. I called the Resort a couple days prior to our arrival because we were told that we were entitled to ONE WAY AIRPORT TRANSPORTATION. So, we decided to make arrangements for a pick up from the airport TO the Resort. I gave all... more

The stay was nice enough. The staffing was adequate and very friendly. The elevator was out of order a lot of the time and we were on the top floor. Also, there were repairs going on. Unfortunately, the first day I was there I was dragged into a presentation that lasted all day and was convinced to buy a timeshare.... more

First thing when getting off the plane- they do tell you but I'll say it again do not talk to anyone at the airport. They are sales agents from differant hotels trying to give you dirt cheap rates on excursions and stuff. If you get lured in they will pick you up and bring you to their hotels for sales... more

I don't understand the negative comments that some people have made about the Sunset Lagoon. We had a week's stay from January 5 - 12, 2008 and had an absolutely wonderful time. The staff is uniformly excellent: helpful, upbeat and hardworking. They all went out of their way to make sure our stay was a great experience. There are three... more

I rated this experience above average. This was only because the presentation was long and we hadn't been to Mexico before. When we go next time I have no doubt it will be excellent. We went in The beginning of December and the weather was great. Our rooms were beautiful with an awesome view of the lagoon. Our late evening... more

I went to the Sunset Lagoon in January of 2007. It is a nice resort and the food was average, but avoid the timeshare presentation. Unfortunately, I did not follow my own advice. I signed a contract with them after being sold on the "investment opportunity" promising thousands in rental income. I also signed a 5 day cancellation waiver that... more