When I originally booked, I will say that I did so because of all the positive FB. After a 3 hr check in & seeing NUMEROUS people complain about their rooms, when we got to our room, the air wasnt working, there was black mold everywhere. Our king/queen bed ended up being two doubles on the floor no frames. There... more

Ok, here goes! I don't think you can beat this place for the value that it offers. First of all, make sure and pay the extra couple of bucks and book the highest level (black bracelet). Make sure to book in the Grande Section 2. When you get out of the airport walk past everyone trying to talk to you... more

I was very worried after reading some of the reviews about what to expect. My worries disappeared immediately upon our arrival. This resort was beautiful and we enjoyed every moment of our stay. My only complaint is that we reserved a room with a king bed (we were getting married while there....although, not at the resort) and were given 2... more

I was pretty impressed with the rooms, they were above decent and very clean, however our balcony had zero view of anything besides a building beside the hotel so it may be wise to ask for a room that faces the resort (the beach and the pool) to avoid this. The food was bland, repetitive and not all of the... more

Front Desk - When we first checked in we didnt get black bracelets which was the all inclusive bracelets so we were confused on what we could do and what we couldnt do because so much stuff said black bracelet only and we had these gold bracelets which we later found out 5 days later that the gold bracelet replaced... more

We earned a free four-night stay at the hotel after attending a time share presentation last year and decided to use it during spring break. Was a little concerned after reading some of the reviews, but overall was pleased with our stay. We were in the No.2 section. The staff was excellent. Very friendly and attentive. The food is good,... more

My husband and I really enjoyed this hotel. We did stay in the Grand section and had a lovely corner ocean view 1 bedroom suite. We found the pools lovely, especially the endless pool and the adults only pool. The swimup bar at the pool was being renovated but that was not a problem for us. Some reviews said the... more

Wonderfull! Our stay was great. My Fiance and I stayed in Section 2. I can guarantee that if you stay in section 1, you are not going to enjoy your stay. The Grand Section is beautiful with great food and great top shelf drinks. I've stayed at 5 Diamond resorts before. This is not a Five Diamond but it's not... more

We just returned from Puerto Vallarta Plaza Pelicanos. Was nervous after reading the negative reviews. We found this to be a very nice place. The weather was perfect, Alex at the Concierge was always pleasant (Ricky Martin look alike), Rooms were cleaned daily, most of the people were very nice and helpful. Check-in went quick, we were in section II... more