This was my first time in Mexico. I had an amazing time down here staying at the krystal. I would recommend this hotel to either younger people or spring breakers. I went over spring break and there were many college kids, which is the main reason why it was a good idea to recommed that age level. There was construction... more

Ok well what do I say about this resort. It is boring and old. They tell you that it has ala carte....NOT. You can ask for a coupon to a few restaurants down town but when you produce the coupon you are told you can order from a choice of 6 things and that it is take out...a joke. The... more

Booked resort with Uniglobe, was told there was no construction at this resort. Jack hammer sounds is what you will hear when sitting by the pool, unless it is sunday. Bogarts which I was told was opened...is not open and has been closed for two years. We ate mostly at the buffet. Which was not great but better than cuba... more

When we checked in the bathroom in our room was still dirty, there were coffee cup rings on the bathroom counter. The shower didn't drain properly, and of course, there was no bathtub. I asked for housekeeping, and the bathroom was given a quick swipe, not good enough. Because of the plumbing problem, we asked to have our room changed,... more

We really loved the atmosphere of the Krystal.The first night our room was facing the busy dusty street and we were not satisfied, but the next day we were moved to a room overlooking the quiet pool area, and from then on we were so very pleased, what a difference your room can make. All the staff were very caring... more

We paid extra for a villa. What a joke. The first night the sewer backed up into the bathtub.......They never cleaned our pool the whole time we were there...... We never had hot water in the sink. We reported this 2 times and it was never fixed. We did the All-inclusive. Big MISTAKE.. The drinks never had any alcohol. I... more

We just got back from staying at the krystal last week. I thought that this hotel was very nice and I would stay there again. After reading some reviews I have to agree on some things. First, If you don't want to be bothered then the beach is not for you. The vendors are always there, they never leave you... more

My husband and I just got back from spending a week at this resort. We had a bad experience checking in as the first room the air conditioning didn't work, then the second room the air conditioning was working then quit. The next day we were changed to another room which was wonderful which had a living room and dining... more

This was the absolute worst resort I have ever stayed in. My husband & I both stood with suitcases in hand, mouths hanging open in disbelief when we were led into our room. There was mold and the accompanying fungus gnats inside the room. It wasn't just damp, it was wet. It stunk. The toilet overflowed one morning (#2). No... more